You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ●describe the problem with the equipment ●explain what happened when you phoned the shop ● say what you would like the manager to do.

Dear Sir, I write to express my satisfaction with the blending

machine

I purchase at your

store

last

month and how I was treated when I called the

store

. My name is Rugi. When I bought the

machine

, it worked properly for only a week, after that I could not use the other cups on the

machine

except for the big one. It does not come on each time I try to use the juice cup or the crushing cup.

After

this

notice, I called the

store

to lodge a complaint and the customer service representative opened a case file for me with the case ID 290718A. She said someone will be coming over to check and fix it. I am yet to see the technician nor have I been able to reach the

store

. I would like to have a complete replacement of

this

machine

because it is still under warranty. Let me know when I can come for a replacement and all that I need to bring along for the replacement. I look forward to hearing from you. Yours Faithfully, Rugi John