General Training You recently hired a restaurant to host an office party at work, but there were several problems with the food and service. Write a letter to the restaurant manager. In your letter: Give details of the food and services you ordered Describe the problems that occurred Explain what you want the restaurant to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to you on behalf of the team at Business
automotive corporation
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Automotive Corporation
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. You hosted our annual party
last
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week on May 17th, 2023. First of all, we would like to thank your staff for the effort they made
maintaining
Verb problem
to maintain
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a good atmosphere during the evening. You have a very motivated team with a strong sense of customer orientation.
However
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, there are several issues we would like to bring to your attention regarding your
overall
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performance at our event.
Firstly
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, the food served during the evening was not in accordance with the menu we had agreed on.
Moreover
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, if you were not in
the
Correct article usage
a
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position to provide the dishes we had defined, you should have communicated the problem to us in advance. It was really uncomfortable to discover
this
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at the
last
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minute.
Secondly
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,
while
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your staff demonstrated a great attitude, it appears that your employees were not sufficiently trained to cover
such
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a big event. The coordination of the different phases of the party has been far below our expectations. In the future, we strongly recommend
you
Correct word choice
that you
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assign more senior team members for
such
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complicated and busy events. If we can not get your commitment on that, I am afraid we might consider other catering suppliers for our 2024 needs. We are
also
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expecting some detailed feedback on the issues reported above. Sincerely, Nathan Conil

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task
Add exact food and service details. Say the menu items, how many guests, and what did not match. This helps show what went wrong.
task
State a clear ask at the end, like a refund, credit, or apology, so the goal is clear.
coherence
Make one idea per paragraph and use simple link words to link ideas, like and, but, also, therefore.
tone
Polite and formal tone
structure
Clear start and close
coherence
Good order of ideas with linking words

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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