You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

Dear Sir or Madam, I have recently purchased a Laptop from your online store
last
Monday.
However
, After receiving the product I noticed that the display of the Laptop is damaged at the right corner of the screen.
This
is something I did not expect from you as you are a reliable retailer. I am really disappointed that when I informed
it
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apply
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to
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customer service, Their response was not satisfactory. In the meantime, They said that they can't do anything in
this
regard as I may have damaged the product. I am requesting a full refund for
this
item as I cannot use it for my daily purpose.
In addition
, I hope you will make
necessary
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the necessary
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arrangements to take the damaged product from my end as well. I hope I won't have to deliver the Laptop to you on my own. Looking forward to hearing from you. Best Regards, Adam
Submitted by nhassan003 on

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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