You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

Dear Sir or Madam, I have recently purchased a Laptop from your online store
last
Monday.
However
, After receiving the product I noticed that the display of the Laptop is damaged at the right corner of the screen.
This
is something I did not expect from you as you are a reliable retailer. I am really disappointed that when I informed
it
Correct pronoun usage
apply
show examples
to
Change preposition
apply
show examples
customer service, Their response was not satisfactory. In the meantime, They said that they can't do anything in
this
regard as I may have damaged the product. I am requesting a full refund for
this
item as I cannot use it for my daily purpose.
In addition
, I hope you will make
necessary
Correct article usage
the necessary
show examples
arrangements to take the damaged product from my end as well. I hope I won't have to deliver the Laptop to you on my own. Looking forward to hearing from you. Best Regards, Adam
Submitted by nhassan003 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Essentional vocabulary list for IELTS Writing 7+

Learn how to write high-scoring essays with powerful words.
Download Free PDF and start improving you writing skills today!
Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
What to do next:
Look at other essays: