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Band 8

The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
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The pie charts illustrate the results of making questions to the
visitors
Use synonyms
 of the Parkway Hotel and their opinion of customer service in 2005. After five years, the same question was given to 100
visitors
Use synonyms
. Generally, it is readily that in 2005, the majority of the
visitors
Use synonyms
 were satisfied with the customer service,
whereas
Linking Words
 just a small amount of guests said it is excellent. In 2010, most answer
was
Unnecessary verb
apply
show examples
seen in the questionnaire was good.
In contrast
Linking Words
, a small proportion said it is very poor. In 2005, 45% of the
visitors
Use synonyms
 showed satisfactory results, followed by 21% of the guests who said it is poor, 15% very poor, 14% good, and ,
lastly
Linking Words
 just 5% presents of the
visitors
Use synonyms
 thought it is excellent. In terms of 2010, the rate of
visitors
Use synonyms
 who say it is good rose dramatically to 39% and it goes the same for those who said excellent with 28%. Compensated by a dramatically fell in the rate of satisfactory to 17%, 12% poor, and
finally
Linking Words
 4%
those
Correct pronoun usage
apply
show examples
who said it is very poor.

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Vocabulary: Replace the words visitors with synonyms.
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Vocabulary: Rephrase the word "undefined" in your introduction.
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Vocabulary: The word "dramatically" was used 2 times.
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