The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrate the results of making questions to the

visitors

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of the Parkway Hotel and their opinion of customer service in 2005. After five years, the same question was given to 100

visitors

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. Generally, it is readily that in 2005, the majority of the

visitors

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were satisfied with the customer service,

whereas

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just a small amount of guests said it is excellent. In 2010, most answer

was

Unnecessary verb

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seen in the questionnaire was good.

In contrast

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, a small proportion said it is very poor. In 2005, 45% of the

visitors

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showed satisfactory results, followed by 21% of the guests who said it is poor, 15% very poor, 14% good, and ,

lastly

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just 5% presents of the

visitors

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thought it is excellent. In terms of 2010, the rate of

visitors

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who say it is good rose dramatically to 39% and it goes the same for those who said excellent with 28%. Compensated by a dramatically fell in the rate of satisfactory to 17%, 12% poor, and

finally

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4%

those

Correct pronoun usage

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who said it is very poor.