You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: -Say how sorry you are that the person has had poor experience. -Explain what action has been taken against the staff member. -Offer a free meal for four people at the restaurant as a gesture of goodwill.

#manager #restaurant #complaint #service #member #staff #apology #person #-say #-explain #action #-offer #four #people #gesture #goodwill

Dear Mrs. Smith, I am writing with regard to your complaint about the bad attitude of one of our staff. My name is Maria Do, the manager of the restaurant. Since receiving your complaint letter, I have not been able to not to think of it. I understand your discomfort and feel so sorry about it. Like you, I can not accept a rude attitude towards customers, especially since we are in the customer service sector. His unprofessional manner may ruin our reputation as customer satisfaction is our ultimate goal. For your information, on the position of manager, I have extended his probation period to another month, and I have warned him to be fired if he repeats

such

behaviour. As the mistake was caused by our organization, I would like to invite you to a free dinner for four people at our restaurant as our apology. Please give us your date and time beforehand so that we can prepare better. Once again, on behalf of all our staff, I would like to say sorry and hope to receive your continuous support. Yours sincerely, Maria Do

Submitted by mariatuyet82 on Mon Jun 19 2023

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

1Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

8 paragraphs

186 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 checks
Get all the feedback you need to keep improving your charts and letters.
Unlimited Task 2 checks
Practice and perfect your skills with essays.
Personalized suggestions
Know how to boost your score.
Detailed mistakes analysis
Get instant feedback. Spot every mistake.
Topic ideas generator
Get topic-specific ideas to enhance your writing.
Vocabulary helper
Get the right words for any topic.
Progress tracking
Track your writing improvements.

What to do next:

Look at other essays:

6.5
band
Some people think financial aid from international organizations is important for developing countries. Others believe that practical aid and advice is more important. Discuss both views and give your own opinion.
People have mixed different opinions on the effects of different kinds of aid. On the one hand, it is thought by some people that financial care given by international organizations is essential for developing states, while others consider that pragmatic aid and suggestion are way more significant. In my opinion, I agree that financial service is more significant for developing countries.
6
band
Some people believe that international trade and communication with other countries is a positive trend, while others think it is harmful to nations and they might lose their identities. Discuss both views and give your own opinion.
International trade and communication play a key role in globalization, but opinions differ on whether this trend is beneficial. Some believe it boosts economies and fosters cultural exchange, while others worry it harms local industries and erodes national identity.
4.5
band
Convenience foods will become increasingly prevalent and eventually replace traditional foods and traditional methods of food preparation. To what extent do you agree or disagree with this opinion?
Nowadays, canned foods have increased in popularity and have almost replaced homemade foods. It seems to me that modern life in many developing countries leads to increased consumption of fast food instead of traditional food.
4.5
band
The most important aim of science should be to improve peoples lives
In this contemporary epoch, usage of science is widely debated.Science plays an intrinsic role not only in an individual’s life, but also helps in uplifting the communities. Although many people think that the goal of science is to augment the masses' lives, many believe that it is nonsensical. I am of the view that the ultimate aim of science is to eradicate conundrums from an individual’s life; therefore, modern science is keen to improve human healthcare systems and prevent environmental crises.
7
band
Society is based on rules and laws. It could not function if individuals were free to do whatever they wanted to do. To what extent do you agree or not?
In globalization, rules and laws are the basic foundation of the recent society. If it did not work, people were free to do whatever they wanted. Personally, I completely with this view.

Use cohesive linking words accurately and appropriately

Some people think financial aid from international organizations is important for developing countries. Others believe that practical aid and advice is more important. Discuss both views and give your own opinion.

Some people believe that international trade and communication with other countries is a positive trend, while others think it is harmful to nations and they might lose their identities. Discuss both views and give your own opinion.

Convenience foods will become increasingly prevalent and eventually replace traditional foods and traditional methods of food preparation. To what extent do you agree or disagree with this opinion?

The most important aim of science should be to improve peoples lives

Society is based on rules and laws. It could not function if individuals were free to do whatever they wanted to do. To what extent do you agree or not?