You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: -Say how sorry you are that the person has had poor experience. -Explain what action has been taken against the staff member. -Offer a free meal for four people at the restaurant as a gesture of goodwill.

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Dear Mrs. Smith, I am writing with regard to your complaint about the bad attitude of one of our staff. My name is Maria Do, the manager of the restaurant. Since receiving your complaint letter, I have not been able to not to think of it. I understand your discomfort and feel so sorry about it. Like you, I can not accept a rude attitude towards customers, especially since we are in the customer service sector. His unprofessional manner may ruin our reputation as customer satisfaction is our ultimate goal. For your information, on the position of manager, I have extended his probation period to another month, and I have warned him to be fired if he repeats

such

behaviour. As the mistake was caused by our organization, I would like to invite you to a free dinner for four people at our restaurant as our apology. Please give us your date and time beforehand so that we can prepare better. Once again, on behalf of all our staff, I would like to say sorry and hope to receive your continuous support. Yours sincerely, Maria Do

Submitted by mariatuyet82 on Mon Jun 19 2023

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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1
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

186 words

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Use cohesive linking words accurately and appropriately

Write a letter about the camping trip and send it to your friend

Modern children are suffering from the diseases that were once considered to only be meant for adults. Obesity is a major disease prevalent among children. What are its causes, and what solutions can be offered?

In a number of countries, some people think it is necessary to spend large sums of money on constructing new railway lines for very fast trains between cities. Others believe the money should be spent on improving existing public transport. Discuss both these views and give your own opinion

Write a letter to this businessman. In your letter ; Remind him when and where you met Tell him what kind of job you are interested in Say why you think you would be suitable for the job

You have a new camera but when you got it home you found it had some problems.You returned the camera and dpoke to the company representative a week ago but the camera has still not been repaired.Write a letter to the company.