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Band 8

You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter - Explain why you believe the airlines was at fault - Describe the impact of this had on your journey - Say what you want the airlines to do. Write at least 150 words You do NOT need to write any addresses. Begin you letter as follows: Dear Sir or Madam,

#flight #was #fault #airlines #impact #had #journey #addresses #sir #madam
Dear Sir or Madam, Allow me to introduce myself, my name is William and I am one of your airline's customers. I am writing
this
 letter to express my dissatisfaction with your travel services.
Firstly
, I bought a
flight
 from Jakarta to Bangkok that will depart today at 3 PM .
Secondly
, I had been already at the airport for check-in 3 hours before the departure.
However
, at your customer service booth, I was informed that the
flight
 was cancelled and rescheduled for tomorrow at 3 PM. During the conversation, I checked all of my emails and do not have any information about the rescheduling. Because of
this
 issue, all of my business plans in Bangkok were ruined.
Furthermore
,
this
 trip is of utmost importance and greatly impacted us. Despite being informed, your
flight
 made changes near the departure time. I kindly appreciate your assistance in resolving
this
 issue by helping me get another
flight
 with the same schedule. I would genuinely appreciate your prompt attention to
this
 matter. Yours sincerely, William
Submitted by wilztan6700 on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
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