Question: Write a letter to a company asking for a refund for something you bought from them online. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir/Madam, I am writing
this
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letter to request a refund for a
phone
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which I purchased from your online store
last
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week. On 22nd July, I placed an order for the Apple mobile on your website. It is iPhone 11 pro max with 256GB RAM and is blue in colour. Upon receiving the item, I found that it is not charging. As per the company's guidelines, I used the original charger but unfortunately, the battery was not working. It seems I've received a
phone
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with defected battery. I purchased
this
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phone
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as a gift for my mother on her birthday. Since the
phone
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was already defective and I could not gift it to her, I would request you to process the refund for the same.
Moreover
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, it comes with a full refund policy in case of internal damage, so I believe refunding the amount should not be an issue. I've attached the order receipt and a short clip capturing the issue for your reference. Thanks in advance for looking into the matter and for your consideration. Yours faithfully, Sonia
Submitted by ssansar623 on

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • Refund policy
  • Non-functional
  • Defective
  • Misleading
  • Dissatisfaction
  • Return procedure
  • Order reference
  • Product specifications
  • Discrepancy
  • Consumer rights
  • Faulty
  • Merchandise
  • Warranty
  • Compensation
  • Online purchase
  • Transaction details
  • Customer service
  • Remedy action
  • Substandard
  • Item condition
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