The charts below give information on a bus company's services between 1999 and 2003, including the target and actual percentage of buses that arrived on time, and the number of customer complaints.

The given column charts illustrate the proportion of arriving on time actual and the purpose of a certain bus company and the figure for grievances of it per thousand passengers journeys from 1999 to 2003.

Overall

, the highest percentage for target was in 1999 and 2000,

while

both years had the maximum and minimum percentage of being on time respectively.

In addition

, the top of complaints was for 2003. As can be seen, in the two first years, the

number

of the target of arriving on time stood at 86%, which was the largest percentage of the aim,

whereas

,

this

proportion was 85% in 1999( the highest figure for on-time in real) and 82% in 2000 ( the lowest amount of that of).

Then

, the aim declined to 85% and remained constant at it for the next year.

Furthermore

, the figure for reality in the same period fell from nearly 84.5% to 84%. In 2003, the amount of the goal was higher than reality by approximately 0.6% (85.5% ). It is

also

worth noting that the

number

of complaints increased gradually from 70 to 100 between 1999 and 2000. In the next year, the

number

of protests declined to over 80. In the subsequent ,year there was a sharp growth to 120 which was the maximum

number

of protests in the given period.