You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

#item #shop #three #weeks #two #week #email #situation #manager #service #delivery #money

Dear Sir or Miss, I am writing to complain that I am unsatisfied with your company, especially the online service system. I am shocked because until now I have not received the products I ordered online from your company.

This

order has already booked three weeks ago.

This

is a book table for decorating my new house. My order number is 123456789. When I booked

this

item, the introduction on your website said that it is available and would be delivered after 2 days, Unfortunately, I did wait with patience. I have already sent an email to your shop

last

week, I can imagine that I did not receive any response till

this

moment. I can wait anymore, Kindly I hope you and the relevant department can handle

this

order as soon as possible and give me a reasonable explanation. If it would not be delivered

this

week, I ask for my refund as soon as possible. As a regular customer, I am so disappointed with

this

shopping experience. If you could solve

this

urgent issue I will no longer patronise your company. I look forward to your response quickly. Tina.

Submitted by guojingchang0426 on Fri Aug 04 2023

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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2Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

8 paragraphs

191 words

6.50

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 4.0

Complete response

Suitable writing tone

Appropriate word count

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The Closing

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