You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to express my dissatisfaction with the new

radio

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set that I ordered on your eCommerce website recently. My receipt number is A256BZ200 for the purchase, which I made on the 15th of December. Since the

radio

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was delivered, it has not functioned well as per my expectation.

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I find it unusable. On delivery, I noticed that the

radio

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failed to tune in to the right channels I wanted. On

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scrutiny, I found that the entire

radio

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was loose, with no screws in some areas. I tried to fix

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problem with some new screws that I bought at a local shop, but the problem would not go away.

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, I took the

radio

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to the repairman, unfortunately, he could not resolve the issue. I would like you to collect

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radio

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and replace it with a well-functioning one. If

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is not possible, please collect the non-working

radio

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and refund me. I hope you will give attention to

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matter and I hope to hear from you soon. Yours faithfully, Kennedy Marizani