You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter – Provide the details of your purchase – Describe the problem that you have with it – Suggest what can be done about it.

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Dear Sir or Madam, I am writing
this
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letter to make a complaint about the quality of an automatic lifting
desk
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which I bought in your store
last
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Sunday. For your
further
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investigation, I would like to give you detailed information about the
desk
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which I bought. The product number is 1233562. The desktop is
in
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brown and the legs of it are grey. It is a fully automated lifting
desk
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with a Led control panel. To be frank with you, the functionalities of
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desk
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the desk
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fulfill my needs when I work from home as the height of the
desk
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can be adjusted
according to
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my body condition. After my husband equipped the
desk
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, we found that the control panel can only lift the
desk
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up, and it cannot lower the height. As I mentioned earlier, I like the design of the
desk
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and I will keep it. Unfortunately, I live in Dalian city
where
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which
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is 100 kilometres from your store, and we are not able to travel back to exchange a new
desk
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. It would be ideal
that
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if
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the
desk
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manufacturer can deliver a new
desk
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to my place and take the old one away. I hope you can reply to my email as soon as possible and suggest a reasonable solution to
this
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problem. Yours faithfully. Jade Shao
Submitted by shaojiedang on

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Topic Vocabulary:
  • impeccable
  • blemish
  • defective
  • warranty
  • craftsmanship
  • discrepancy
  • assembly
  • rectify
  • address the issue
  • customer satisfaction
  • return policy
  • imperfection
  • sturdy
  • refund
  • replacement
  • workmanship
  • durability
  • manufacturing defect
  • courier
  • logistics
  • rebate
  • customer service
  • resolve
  • after-sales support
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