You ordered an item from an online store and it has arrived damaged.Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

Dear Sir or Madam, I am writing to express my dissatisfaction with the study table which bought from your online store. On May 15,
2023
Add a comma
,2023
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I made the purchase and the item was delivered the next day to my home. I have great expectations about your service and customer care, but unfortunately your delivery person
is
Verb problem
did
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not
helped
Wrong verb form
help
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me to assemble the product which disappointed me.
Moreover
Linking Words
, one leg of the table has broken, I noticed that
while
Linking Words
I was assembling the item. The leg has a big crack in the
center
Change the spelling
centre
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. It might fall down at any time. I am requesting you to refund my full purchase amount as soon as possible. I have made payment through my credit card. I have attached a copy of the invoice
of
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for
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the product. Kindly arrange to return the defective product. I have limited space in my room. Yours faithfully, Manshad

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Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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