You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

Dear Sir / Madam, I'm writing to you regarding the coffee machine that I have bought at the branch of your shop

that is

located next to BC underground. It was a birthday gift for my cousin and, unfortunately, it didn't start the next day in the morning. I made a phone call to that place and asked for advice on the next step in order to replace or fix the machine.

However

, your representative was not motivated to assist and eventually, 3 days later, I'm still waiting for her callback. I kindly ask you to take

this

issue under personal control and deliver new apparatuses to the address indicated in the attached files.

Moreover

, there is a bill for the item

i

Change the capitalization

I

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have paid, hope it will speed up the process. Please inform about the fact of delivery. Look forward to your quick response. Sincerely Yours, Habib