On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of your insurance company. In your letter: • Describe the item you lost • Explain how you lost it. • Tell the insurance company what you would like them to do.

Dear Sir or Madam, I am writing to lodge a formal refund request for the item I lost during the holidays. We were travelling over Europe by coach
last
week and visiting a bunch of stunning locations. One of them was an old hospital in Berlin. During the excursion, the tour guide asked everybody to take off their rings and watches. Unfortunately, he did not explain why. It was the
last
time I saw my lovely watches. The hospital's staff has lost it.
This
item was presented to me by my father when I was an 18-year-old young man and means a lot to me. I managed to find a company in Perth, Western Australia, which sells old watches worldwide. They have the exact model manufactured in 1984 in Paris. I would like to ask you to cover the price because all my belongings were under warranty that day in Berlin. Please contact me for
further
details. I look forward to hearing from you. Yours faithfully, Adam Smith
Submitted by 8453525 on

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Task Achievement
Task response could be improved by providing more detailed information about the lost item, such as its make, model, and any unique features, to help the insurance company assess the claim.
Task Achievement
The writing tone is somewhat casual for a letter to an insurance company. Consider using more formal language and phrases to establish a professional tone.
Coherence and Cohesion
The logical structure of the letter could be enhanced by creating a clear introduction, body, and conclusion, and by using connective words to improve the flow between ideas.
Coherence and Cohesion
Opening and closing greetings are appropriate, but ensure they are consistent with the overall tone of the letter. Consider adding 'Insurance Manager' or 'Claims Department' for a more targeted approach.
Coherence and Cohesion
Each paragraph should focus on a single idea, which should be clearly stated in the first sentence, followed by supporting details. Consider restructuring paragraphs for greater clarity.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • valuable possession
  • insurance claim
  • misplace
  • irreplaceable
  • receipt
  • policyholder
  • reimbursement
  • coverage
  • claim number
  • deductible
  • documentation
  • authenticate
  • liability
  • premium
  • accidental loss
  • indemnity
  • beneficiary
  • contact details
  • substantiate
  • correspondence
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