You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter Describe the problem with the jacket. Explain what happened when you tried to return it. Say what you would like the manager to do.
Dear Sir ,
My name is Elias El Kossaifi a frequent and loyal customer of your store for more than 10 years.
I am writing to inform you that
last
Friday, I bought a Jacket from your shop in the City Mall Branch, and Unfortunately, I was in a hurry so I didn't have time to try it. So I bought it in a closed box without even checking it since I am a big fan of your product and it's great quality.
Once I reached home that day, I opened the box to try the Jacket on the mirror and I was surprised that it had a discoloration
on the back Change the spelling
discolouration
due to
manufacturing default the color
on a small patch became red Change the spelling
colour
instead
of Black.
On
The next day, I took it back as it is to the same store I bought it from to return it and exchange it with a new one, but the store supervisor there denied that fact and he accused me of damaging it without any valid reason.
I would appreciate it if you could interfere and solve Change preposition
apply
this
issue for me and provide me with a new Jacket since I don't want to raise a complaint to the Ministry of Commerce and escalate the
things.
I look forward to hearing from you!
Yours Faithfully,
Mr.EliasCorrect article usage
apply
Submitted by elias.kosseifi on
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coherence cohesion
There is a clear progression of information throughout the letter, however, the transitions could be smoother between paragraphs. It would be beneficial to use linking words and phrases to enhance the logical flow of ideas.
coherence cohesion
While each paragraph focuses on a single idea, which is good, ensure that these ideas are more clearly distinguished and expanded upon for stronger coherence.
task achievement
The letter addresses the tasks required: describing the problem, explaining the attempt to return the jacket, and stating what you would like the manager to do. To further enhance task achievement, provide more detail about the interaction with the store supervisor and explicitly outline the desired outcome beyond receiving a new jacket, such as an apology or a refund.
task achievement
The tone is informally mixed with formal writing. For better performance, ensure the tone remains consistent and appropriately formal for writing to a store manager. Avoid casual language and ensure the use of formal expressions and sign-offs.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.
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