The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.
#graphs #source #complaints #bank #america #amount #time #summarise #information #report #features #comparisons
The pie chart illustrates the seven types of
complaints
from bank
customers
in the USA about its services, whereas
the table depicts the average time needed to solve the problem by the bank
from 2000 to 2004.
Overall
, over the period given, the highest proportion of complaints
was from public bank
customers
, whilst the lowest was the others.
Turning to the information in more detail, we can see that 63 % of bank
complaints
come from public users which is the highest presentation of complaints
among those customers
. Government agencies just donated 11 % of complaints
which is only ahead of out-of-state ( 10 %). Bank
also
received 3 % of the complaints
from media and bank
employees and the rest came from other customers
only 2 %.
In terms of the average time that the bank
needed to solve the problem decreased over 5 years. In 2000 banks needed almost 5,8 hours
to solve the problems. This
figure then
increased to more than 6 hours
in 2001 before rising again to 5 hours
in 2002. The time needed by the bank
increased to almost 5.7 hours
in 2003 and then
declined to almost 4, 3 hours
at the end
of the period.Submitted by musa.nuwa on
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Sentences: Add more complex sentences.
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Vocabulary: Replace the words complaints, bank, customers, hours with synonyms.
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Vocabulary: The word "increased" was used 2 times.
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Vocabulary: The word "almost" was used 3 times.
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