The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.

The pie chart illustrates the seven types of

complaints

Use synonyms

from

bank

Use synonyms

customers

Use synonyms

in the USA about its services,

whereas

Linking Words

the table depicts the average time needed to solve the problem by the

bank

Use synonyms

from 2000 to 2004.

Overall

Linking Words

, over the period given, the highest proportion of

complaints

Use synonyms

was from public

bank

Use synonyms

customers

Use synonyms

, whilst the lowest was the others. Turning to the information in more detail, we can see that 63 % of

bank

Use synonyms

complaints

Use synonyms

come from public users which is the highest presentation of

complaints

Use synonyms

among those

customers

Use synonyms

. Government agencies just donated 11 % of

complaints

Use synonyms

which is only ahead of out-of-state ( 10 %).

Bank

Use synonyms

also

Linking Words

received 3 % of the

complaints

Use synonyms

from media and

bank

Use synonyms

employees and the rest came from other

customers

Use synonyms

only 2 %. In terms of the average time that the

bank

Use synonyms

needed to solve the problem decreased over 5 years. In 2000 banks needed almost 5,8

hours

Use synonyms

to solve the problems.

This

Linking Words

figure

then

Linking Words

increased to more than 6

hours

Use synonyms

in 2001 before rising again to 5

hours

Use synonyms

in 2002. The time needed by the

bank

Use synonyms

increased to almost 5.7

hours

Use synonyms

in 2003 and

then

Linking Words

declined to almost 4, 3

hours

Use synonyms

at the end

Linking Words

of the period.