Question: Write a letter to a company asking for a refund for something you bought from them online. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I hope you are healthy and well as always. Yesterday I bought some clothes from your company by online shopping via
website
Add an article
the website
show examples
. I
was
Unnecessary verb
apply
show examples
bought one
shirt
and one
jeans
Correct quantifier usage
pair of jeans
show examples
. I
choose
Wrong verb form
chose
show examples
that's
Change noun form
that
show examples
shirt
with
Change preposition
in
show examples
medium size.
Actually
Add a comma
Actually,
show examples
there is not any problem
from
Change preposition
with
show examples
clothes
Correct article usage
the clothes
show examples
that I bought. But since I tried the
shirt
, I think you shipped the wrong size to me. The
shirt
that arrived is
small
Correct article usage
a small
show examples
size. I decided to refund it because I really can't
to use
Verb problem
wear
show examples
that
shirt
.  Whether your company be able to refund?
This
situation
make
Change the verb form
makes
show examples
me
dispointed
Correct your spelling
disappointed
because that
shirt
have
Change the verb form
has
show examples
to present
christmast
Correct your spelling
Christmas
party. I will
waiting
Change the verb form
wait
be waiting
show examples
to
Change preposition
for
show examples
your response Best Regard, Sam
Submitted by ru.kabiru.biru on

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coherence cohesion
Please ensure you maintain a logical structure throughout the letter. Each paragraph should have a clear central idea.
coherence cohesion
The closing of the letter could be improved by using a more conventional phrase such as 'Yours faithfully' or 'Yours sincerely,' depending on whether you know the name of the person you are writing to.
task achievement
The task requires you to outline the problem clearly. Ensure that you specify the issue in detail, which in this case is receiving the wrong sized shirt.
task achievement
Keep the tone formal and polite throughout the letter. Avoid using contractions and slang, and make sure to spell out words fully ('disappointed' instead of 'dispointed').

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • Refund policy
  • Non-functional
  • Defective
  • Misleading
  • Dissatisfaction
  • Return procedure
  • Order reference
  • Product specifications
  • Discrepancy
  • Consumer rights
  • Faulty
  • Merchandise
  • Warranty
  • Compensation
  • Online purchase
  • Transaction details
  • Customer service
  • Remedy action
  • Substandard
  • Item condition
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