You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter, » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take Write atleast 150words
Dear Smith,
I trust
this
letter finds you well. My name is Vandana Tomer, and I am a resident living nearby. I am writing to express my disappointment with the experience my family and I had at your restaurant yesterday.
Yesterday, we decided to dine at your establishment following a family get-together. Regrettably, our experience was marred by issues both with the food and the staff
. Specifically, the white sauce pasta I ordered for my sister was not only cold and smelly but also
had an excessive amount of spices. When I brought this
to the attention of a senior staff
member, the response was unprofessional, involving raised voices and public humiliation.
I kindly request your attention to address the following concerns:
Staff
Behavior: The manner in which the senior staff
member responded to my complaint was unacceptable. I urge you to take appropriate action to ensure such
incidents do not recur and to foster a more customer-friendly environment.
Food Quality: It seems there might be a lapse in the culinary expertise of the kitchen staff
. I suggest considering hiring a certified chef with strong culinary skills to ensure the quality of dishes meets the expected standards.
I believe addressing these issues will contribute to the overall
improvement of your restaurant's reputation. I appreciate your prompt attention to this
matter and look forward to hearing from you soon.
Thank you for your understanding.
Yours truly,
Vandana TomerSubmitted by Vanurajput22 on
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coherence cohesion
While the overall structure is acceptable, the letter could benefit from a clearer paragraphing, ensuring each point (reason for dining, description of problems, requested action) has its own distinct paragraph for better clarity and coherence.
coherence cohesion
Remember to use a single idea per paragraph to ensure clarity. This will improve the logical flow and make your letter more coherent.
task achievement
Ensure all aspects of the task prompt are addressed fully. While you have mentioned the issues and the actions you want the manager to take, more detail on why you were at the restaurant initially would enhance task achievement.
task achievement
Maintain a consistently polite and formal tone throughout the letter to align with the suitable writing tone for a letter of complaint.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,