You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.
Dear Sir or Madam,
I am writing
this
letter to complain about the equipment I bought from your store and the unpleasant customer service I have experienced.
Three days ago, I bought a microwave. When I plugged it in, it did not work properly. In addition
, its screen shew everything, however
, the touch panel did not work.
Yesterday, I called the shop's customer service to inform them about the issue and ask them to replace the product or refund the money but nobody responded to the call. I have tried 4 times since then
. Unfortunately, I was forced to write a letter to report on this
issue.
Please call me your first time to talk about the product and your shop's refund or return policy. Actually, I do not tend to use the warranty. Furthermore
, I must insist on the product's replacement or refundment. I pined a copy of the receipt.
It would be appreciated if you take the requested actions promptly. My contact number and email address are attached to the letter. I am waiting to hear from you as soon as possible.
Yours Sincerely
Isa AzimSubmitted by eesa.azim on
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coherence cohesion
Ensure that each paragraph presents a clear main idea and that the ideas flow logically from one to another. Your paragraphs seem to be organized, yet some transitions between them could be smoother to enhance logical progression.
coherence cohesion
Work on a more suitable greeting and closing. The greeting could be more personalized if the name of the manager is known, and the closing could be more formal to match the tone of the letter effectively.
task achievement
While the response is complete, make sure to provide more detail about the problem and the equipment to fully satisfy the task requirements. Additionally, more clarity is needed when explaining the desired outcome from the manager.
task achievement
The tone of the letter should be consistently formal as it is a letter of complaint. Make sure to avoid a casual tone and use formal language throughout the letter.