You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

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Dear Sir or Madam, I am writing

this

Linking Words

letter to complain about the equipment I bought from your store and the unpleasant customer service I have experienced. Three days ago, I bought a microwave. When I plugged it in, it did not work properly.

In addition

Linking Words

, its screen shew everything,

however

Linking Words

, the touch panel did not work. Yesterday, I called the shop's customer service to inform them about the issue and ask them to replace the product or refund the money but nobody responded to the call. I have tried 4 times since

then

Linking Words

. Unfortunately, I was forced to write a letter to report on

this

Linking Words

issue. Please call me your first time to talk about the product and your shop's refund or return policy. Actually, I do not tend to use the warranty.

Furthermore

Linking Words

, I must insist on the product's replacement or refundment. I pined a copy of the receipt. It would be appreciated if you take the requested actions promptly. My contact number and email address are attached to the letter. I am waiting to hear from you as soon as possible. Yours Sincerely Isa Azim

eesa.azimThu Jan 11 2024

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coherence cohesion

Ensure that each paragraph presents a clear main idea and that the ideas flow logically from one to another. Your paragraphs seem to be organized, yet some transitions between them could be smoother to enhance logical progression.

coherence cohesion

Work on a more suitable greeting and closing. The greeting could be more personalized if the name of the manager is known, and the closing could be more formal to match the tone of the letter effectively.

task achievement

While the response is complete, make sure to provide more detail about the problem and the equipment to fully satisfy the task requirements. Additionally, more clarity is needed when explaining the desired outcome from the manager.

task achievement

The tone of the letter should be consistently formal as it is a letter of complaint. Make sure to avoid a casual tone and use formal language throughout the letter.

5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

188 words

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Topic Vocabulary:

equipment malfunction
customer service
warranty claim
attempted resolution
unsatisfactory response
replacement request
repair services
refund procedure
swift resolution
consumer rights
loyalty to the shop
managerial intervention

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