The hotel were you and your family spent the weekend did not offer the service they had promised. Write a letter to the manager. In your letter: • Introduce yourself. • Explain the problem. • State what action you would like from the hotel. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
Dear Mr. Smith,
I hope
this
letter finds you well. My name is Vandana Tomer,I was a guest in 203 room number in your establishment. I am writing this
letter to express my dissatisfaction about your hotel's services. I visited your facility with my family for a summer vacation on 26th January at 8.30 A.M, which i
booked a month ago.It was Change the capitalization
I
deluxe
package with all amenities inclusive. We have been waiting for Add an article
a deluxe
the deluxe
this
vacation for the last
few months.
Although
, the hotel was very clean and beautiful from the outside, but inside services were not very impressive.Firstly
, the room was very dirty, with used bedsheets and lighting was not enough as well. Moreover
, as per your luxury promises, breakfast and dinner were included, we
didn't get it on time. When we complained to the higher staff, they were not only rude to me, Correct word choice
but we
besides
that they humiliated and insulted me among another guest
.
I would be grateful if you could take some essential measures toward these issues. The manner in which senior staff responded to my complaint was unacceptable. Please hire some staff with a degree in hotel management, because they have better training and immense communication skills. It seems there might be a lapse in cleaning expertise, please hire a cleaning company for these responsibilities. I would like you to receive a partial refund for the discomfort.
Thank you for your attention and I look forward to hearing from you. I am attaching some photos and videos for your reference. Please let me know if you need any Fix the agreement mistake
other guests
further
details, feel free to e-mail me.
Thank youSubmitted by Vanurajput22 on
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greeting and closing
Ensure that you use the appropriate salutation and sign-off as per the instructions. The letter began with 'Dear Mr. Smith,' but should have started with 'Dear Sir or Madam,' since no name was given.
single idea per paragraph
Ensure that each paragraph centers on a single idea for clarity and better logical flow. Some paragraphs combined multiple distinct issues.
complete response
The response was somewhat complete; however, more specific details about the desired actions from the hotel would make it stronger and more clear.
suitable writing tone
Keep a polite and formal tone when writing a complaint to maintain professionalism, especially as the current tone can be perceived as overly casual or possibly confrontational.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,