You recently bought some train tickets for a journey a week in advance. When you want to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter * Describe the problem you had with the tickets * Say why you were unhappy with the staff * Suggest what action the train company should take

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Dear Sir, I am writing to complain to you about the problem that we experienced on our

last

Linking Words

journey at the central station regarding ticket information on your website and the behaviour of your employees. Yesterday, my uncle and I arrived at the central station to travel to Newcastle. We faced the main problem when we showed our tickets which we had purchased online. We were told that our tickets were for

off- peak

Correct your spelling

off-peak

show examples

and

therefore

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, we could not use them on that journey.

However

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, when I bought the tickets there was no clear information on your website that they were for certain times.

Moreover

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which

Correct pronoun usage

what

show examples

hurt us extremely was the absurd manner of your staff. When we asked for support to proceed to the next steps and catch our train,

instead

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of helping us, they waved us off and tried to avoid us by showing their rituals.

Due to

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this

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, we missed our train, which was really upsetting and

finally

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spoiled our plan. As a victim, I think, you need to update the ticket purchasing information on your website more precisely. I would

also

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like to ask you to provide training to your personnel to be proactive and supportive. I hope you will find

this

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feedback useful and take it on board. Best Regards Mujibur Rahman

hashi4728Tue Jan 23 2024

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coherence cohesion

Ensure each paragraph presents a singular idea for clarity. Although your letter contains individual paragraphs for different concerns, the ideas within some paragraphs could be more focused.

greeting and closing

Include a proper farewell in your closing for more impact, such as 'I look forward to your prompt response'.

task achievement

While addressing the task requirements, expand on each point to elaborate your concerns, potential impact, and the significance of your suggestions.

task achievement

Maintain a formal tone throughout but soften the language to appear more constructive rather than confrontational. This improves the tone appropriateness and respectfulness within the complaint context.

9
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

217 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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