You recently bought some train tickets for a journey a week in advance. When you want to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter * Describe the problem you had with the tickets * Say why you were unhappy with the staff * Suggest what action the train company should take
Dear Sir,
I am writing to complain to you about the problem that we experienced on our
last
journey at the central station regarding ticket information on your website and the behaviour of your employees.
Yesterday, my uncle and I arrived at the central station to travel to Newcastle. We faced the main problem when we showed our tickets which we had purchased online. We were told that our tickets were for off- peak
and Correct your spelling
off-peak
therefore
, we could not use them on that journey. However
, when I bought the tickets there was no clear information on your website that they were for certain times.
Moreover
, which
hurt us extremely was the absurd manner of your staff. When we asked for support to proceed to the next steps and catch our train, Correct pronoun usage
what
instead
of helping us, they waved us off and tried to avoid us by showing their rituals. Due to
this
, we missed our train, which was really upsetting and finally
spoiled our plan.
As a victim, I think, you need to update the ticket purchasing information on your website more precisely. I would also
like to ask you to provide training to your personnel to be proactive and supportive.
I hope you will find this
feedback useful and take it on board.
Best Regards
Mujibur RahmanSubmitted by hashi4728 on
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coherence cohesion
Ensure each paragraph presents a singular idea for clarity. Although your letter contains individual paragraphs for different concerns, the ideas within some paragraphs could be more focused.
greeting and closing
Include a proper farewell in your closing for more impact, such as 'I look forward to your prompt response'.
task achievement
While addressing the task requirements, expand on each point to elaborate your concerns, potential impact, and the significance of your suggestions.
task achievement
Maintain a formal tone throughout but soften the language to appear more constructive rather than confrontational. This improves the tone appropriateness and respectfulness within the complaint context.