You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: · describe the item you lost · explain why you weren't happy with the customer service · say what action you would like the company to take. Write at least 150 words. You do NOT need to write any addresses.

#bus #customer #service #weren #company #manager #item #action #addresses

Dear Sir or Madam, I am writing to you in regard to my passport that was lost

while

I was

traveling

Change the spelling

travelling

show examples

on a

bus

. It is been 10 weeks. I am very tense as

this

was my confidential Identity proof. Since I do not have my vehicle, most of the time I travel by public transport.

Therefore

, I feel comfortable on a

bus

. The

bus

number was 18 traveling to Brampton downtown. I was carrying my

black-colored

Change the spelling

black-coloured

show examples

passport in a purse. I was required to take it with me as I had my Immigration consultation. My passport number is U495690385 and was issued on 4 March 2019. I regret to say I was not completely satisfied with the customer service. I called them several times earlier but I did not get any appropriate response. Every time they asked for my details when I complained they assured me to get them soon. I strongly feel they are not listening to my concerns and keep saying the same things. As a solution, I would suggest contacting the

bus

driver or connecting with customer service to help me out regarding

this

issue. I would very much appreciate it if you could look into

this

matter at your earliest convenience. Yours faithfully, Jay

Submitted by neetpunar on Wed Jan 24 2024

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coherence cohesion

You have organized your writing into paragraphs, but some paragraphs could be further developed with a single clear idea presented per paragraph. It's important to dedicate each paragraph to a specific detail or point to create a more cohesive response.

coherence cohesion

Include a clear introduction and conclusion. The body of your letter should be clearly structured with each paragraph detailing a separate point. Use a range of cohesive devices and linking words to create more fluidity between sentences and ideas.

task achievement

Make sure to fully address all parts of the task. You did provide a description of the item lost and the desired action but expand on the explanation of why you were unhappy with the customer service. Provide more specifics about the conversation and how it failed to meet your expectations.

task achievement

Maintain a polite and formal writing tone throughout your letter as appropriate for the context. You have done relatively well in this aspect, but watch out for casual expressions or overly emotional language and focus on maintaining formality and professionalism.

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3Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

7 paragraphs

209 words

6.50

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

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