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The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.
#show #results #questionnaire #visitors #parkway #hotel #customer #service #guests #years #summarise #information #features #comparisons
The given pie charts illustrate the result of visitor
safisfaction
Correct your spelling
satisfaction
 regarding the Parkway Hotel's
customer
service
 performance through a questionnaire that
being
Wrong verb form
was
show examples
 asked to
a 100-different
Correct your spelling
100 different
people
 in 2005 and 2010.
Overall
,
people
that
Correct pronoun usage
who
show examples
 rated
the
Correct article usage
apply
show examples
customer
service
was
Correct your spelling
as
show examples
 above average satisfactory level
was
Unnecessary verb
apply
show examples
dominating in a five-year period. In the beginning, the
people
 that felt medium
satisfy
Wrong verb form
satisfied
show examples
 with the
customer
service
 was dominating the proportion with almost
a
Correct article usage
apply
show examples
half. Meanwhile,
the
Correct article usage
apply
show examples
poor
service
 placed the second highest portion of the answer which accounted for
one fifth
Add a hyphen
one-fifth
show examples
.
Similarly
, the
result
Fix the agreement mistake
results
show examples
 of good and very poor were about 15%
whereas
 the excellent
rate
 of
the
Correct article usage
apply
show examples
customer
service
 was insignificant. In 2010, the hotel successfully increased the
customer
service
's performance by having a good result nearly
two third
Correct your spelling
two-thirds
show examples
 of the proportion.
People
 who rated the
customer
service
was
Correct your spelling
as
show examples
 excellent
were
Unnecessary verb
apply
show examples
also
increase
Wrong verb form
increased
show examples
 exponentially by 23% during the period.
An
Correct article usage
The
show examples
 average satisfaction
rate
 that was received from the
responden
Correct your spelling
respondents
respondent
 accounted for 17%
whereas
 the poor
rate
 was only 12% in proportion.
Moreover
,
number
Change the article
a number
the number
show examples
 of
peoples
Fix the agreement mistake
people
show examples
 who
rate
Wrong verb form
rated
show examples
 the
customer
service
was
Correct your spelling
as
show examples
 very poor was very minor.
Submitted by aday.mailing on

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Linking words: Don't use the same linking words: "whereas".
▼
Vocabulary: Replace the words customer, service, people, rate with synonyms.
▼
Vocabulary: The word "proportion" was used 3 times.
▼
Vocabulary: The word "increased" was used 2 times.
▼

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Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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