The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
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The given pie charts illustrate the result of visitor
safisfaction
Correct your spelling
satisfaction
regarding the Parkway Hotel's
customer
Use synonyms
service
Use synonyms
performance through a questionnaire that
being
Wrong verb form
was
show examples
asked to
a 100-different
Correct your spelling
100 different
people
Use synonyms
in 2005 and 2010.
Overall
Linking Words
,
people
Use synonyms
that
Correct pronoun usage
who
show examples
rated
the
Correct article usage
apply
show examples
customer
Use synonyms
service
Use synonyms
was
Correct your spelling
as
show examples
above average satisfactory level
was
Unnecessary verb
apply
show examples
dominating in a five-year period. In the beginning, the
people
Use synonyms
that felt medium
satisfy
Wrong verb form
satisfied
show examples
with the
customer
Use synonyms
service
Use synonyms
was dominating the proportion with almost
a
Correct article usage
apply
show examples
half. Meanwhile,
the
Correct article usage
apply
show examples
poor
service
Use synonyms
placed the second highest portion of the answer which accounted for
one fifth
Add a hyphen
one-fifth
show examples
.
Similarly
Linking Words
, the
result
Fix the agreement mistake
results
show examples
of good and very poor were about 15%
whereas
Linking Words
the excellent
rate
Use synonyms
of
the
Correct article usage
apply
show examples
customer
Use synonyms
service
Use synonyms
was insignificant. In 2010, the hotel successfully increased the
customer
Use synonyms
service
Use synonyms
's performance by having a good result nearly
two third
Correct your spelling
two-thirds
show examples
of the proportion.
People
Use synonyms
who rated the
customer
Use synonyms
service
Use synonyms
was
Correct your spelling
as
show examples
excellent
were
Unnecessary verb
apply
show examples
also
Linking Words
increase
Wrong verb form
increased
show examples
exponentially by 23% during the period.
An
Correct article usage
The
show examples
average satisfaction
rate
Use synonyms
that was received from the
responden
Correct your spelling
respondents
respondent
accounted for 17%
whereas
Linking Words
the poor
rate
Use synonyms
was only 12% in proportion.
Moreover
Linking Words
,
number
Change the article
a number
the number
show examples
of
peoples
Fix the agreement mistake
people
show examples
who
Use synonyms
rate
Wrong verb form
rated
show examples
the
customer
Use synonyms
service
Use synonyms
was
Correct your spelling
as
show examples
very poor was very minor.
Submitted by aday.mailing on

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Linking words: Don't use the same linking words: "whereas".
Vocabulary: Replace the words customer, service, people, rate with synonyms.
Vocabulary: The word "proportion" was used 3 times.
Vocabulary: The word "increased" was used 2 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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