You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows:

Dear Mr. Franklin, I hope
this
email finds you in good health. I am writing
this
letter to express my concerns about the bad services that I have received from your prominent bank regarding a new
chequebook
. First of all, I have been taking banking services from your bank since 2022.
However
, I have ordered for issuing a new
chequebook
on the 15th of May 2024 through your customer service section as there are no more pages available to be used in the existing
chequebook
. But it is a
matter
of fact that still, I
did
Wrong verb form
still have
show examples
not
receive
Wrong verb form
received
show examples
the new
chequebook
although
one month has already gone
after
Rephrase
by after
show examples
applying for the new
chequebook
. Please let me know how many days, I will have to wait to get
this
book as I need the new
chequebook
immediately to make some important business transactions. Since
this
type of poor customer service is not matched with your bank's goodwill, you are highly requested to investigate
this
matter
and let me know what kind of action has been taken against the involved persons in connection with
this
matter
. I look forward to hearing from you regarding
this
matter
. Yours faithfully, Robert
Submitted by faisalmahamood on

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Tone of Writing
Ensure you use a consistent and appropriate format for the type of letter you are writing. In this case, you should use a formal tone throughout the letter.
Closing Salutation
Always remember to use a formal sign-off for formal letters, such as 'Sincerely' or 'Yours sincerely' instead of 'Yours faithfully,' which is typically used when the name is not known.
Language Use
When writing formal complaint letters, it is more appropriate to avoid casual language and maintain a professional tone.
Paragraph Structure
Try to organize the content into clear paragraphs, each serving a different purpose – e.g., introduce the problem in the first paragraph, explain details in the second, and describe the desired resolution in the final paragraph.
Linking Words
To improve coherence, use a range of linking words and phrases to connect ideas smoothly.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
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