You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows:

#cheque #book #bank #two #weeks #manager #service #action #matter #address

Dear Mr. Franklin, I hope

this

email finds you in good health. I am writing

this

letter to express my concerns about the bad services that I have received from your prominent bank regarding a new

chequebook

. First of all, I have been taking banking services from your bank since 2022.

However

, I have ordered for issuing a new

chequebook

on the 15th of May 2024 through your customer service section as there are no more pages available to be used in the existing

chequebook

. But it is a

matter

of fact that still, I

did

Wrong verb form

still have

show examples

not

receive

Wrong verb form

received

show examples

the new

chequebook

although

one month has already gone

after

Rephrase

by after

show examples

applying for the new

chequebook

. Please let me know how many days, I will have to wait to get

this

book as I need the new

chequebook

immediately to make some important business transactions. Since

this

type of poor customer service is not matched with your bank's goodwill, you are highly requested to investigate

this

matter

and let me know what kind of action has been taken against the involved persons in connection with

this

matter

. I look forward to hearing from you regarding

this

matter

. Yours faithfully, Robert

Submitted by faisalmahamood on Mon Feb 05 2024

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Tone of Writing

Ensure you use a consistent and appropriate format for the type of letter you are writing. In this case, you should use a formal tone throughout the letter.

Closing Salutation

Always remember to use a formal sign-off for formal letters, such as 'Sincerely' or 'Yours sincerely' instead of 'Yours faithfully,' which is typically used when the name is not known.

Language Use

When writing formal complaint letters, it is more appropriate to avoid casual language and maintain a professional tone.

Paragraph Structure

Try to organize the content into clear paragraphs, each serving a different purpose – e.g., introduce the problem in the first paragraph, explain details in the second, and describe the desired resolution in the final paragraph.

Linking Words

To improve coherence, use a range of linking words and phrases to connect ideas smoothly.

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3Linking words
meeting the goal of 7 or more
2Word repetition
meeting the goal of 3 or fewer
3Grammar mistakes
 

7 paragraphs

197 words

6.00

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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