You recently bought some train tickets for a journey a week in advance. When you want to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter * Describe the problem you had with the tickets * Say why you were unhappy with the staff * Suggest what action the train company should take
Dear Sir or Madam,
I hope
this
letter finds you in good health. I am writing this
letter to express my dissastification of your staff
service quality when I need assistance.
Last
week, I booked three online tickets for a work trip and today was my departure date. Unfortunately, when I was in the station, the staff
told me I was not able to use the tickets but they did not give me explanations why this
happened. I evidenced them the confirmation payment in my E-mail as a substantiation.
I asked the staff
for help so I could go because it was an important event to attend for my job but the staff
did not help me at all, instead
, they asked me to buy another ticket from the locket. I was so disappointed because this
is not my first time to use your train service.
According to
me, as a large company
, I would appreciate it if the company
responsible for this
issue. I suggest the company
needs to investigate the website. Moreover
, I kindly request the company
authorize me to indemnify my tickets accordance of quantity I bought before.
Yours faithfully,
DonaSubmitted by keziahelen02 on
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coherence cohesion
Ensure each paragraph has a clear main idea and sticks to it throughout. The paragraphs in your letter blur between describing the problem and suggesting actions, making it difficult for the reader to follow each point clearly.
coherence cohesion
Use a more varied and advanced range of cohesive devices and transition words to link your ideas more naturally and improve the flow of your writing. This can make your argumentation seem more sophisticated.
task achievement
Provide more detailed explanations and examples to fully address each bullet point in the task. The part about suggesting actions the company should take was mentioned but could include more specific and actionable requests to enhance your task response.
task achievement
Pay attention to maintaining a formal tone throughout your letter. Avoid contractions and informal phrases to ensure consistent formality, enhancing your overall task response score.