You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

#item #shop #three #weeks #two #week #email #situation #manager #service #delivery #money

Dir sir/madam, I am writing to complain about an online purchase I made twenty-one days ago. I was supposed to receive my item only two days later based on what your sellers indicated at the time.

Last

week I sent an email concerning

this

issue but unfortunately, no one replied. As

this

item is an electronic device and I definitely need it for my daily tasks, I can not carry on my daily routines without it on the one hand, and it is quite expensive to re-purchase from other suppliers

on the other hand

. Your shop has been introduced to me by my colleagues and I expected better services when I tried to sign up on your website, but I should confess that I was disappointed and can not make more purchases in the future. I strongly ask you to either deliver my order or refund the money back as soon as possible. yours faithfully Afzal Ebrahimi

Submitted by keyhan454 on Sun Mar 03 2024

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Greeting and Closing

Try to start your letter with a formal greeting, such as 'Dear Manager,' instead of 'Dir sir/madam,' to address the recipient more politely and correctly. Spell check your greeting for errors.

Greeting and Closing

Make sure to close your letter with a more formal sign-off, such as 'Yours sincerely' followed by your full name, to maintain consistency with the formal tone of the letter.

Logical Structure

For better coherence, consider providing more detail about the item you ordered, such as its name or specific use, to give the recipient a clearer context.

Logical Structure

To enhance the structure of your letter, you could add a brief introductory sentence about your previous satisfaction with the company's service (if applicable) before launching into your complaint. This can soften the complaint and provide a contrasting perspective.

Single Idea Per Paragraph

Consider breaking down your complaints and requests into separate paragraphs to enhance readability and organise your thoughts more effectively.

Task Achievement

Your letter adequately explains the situation and demands a solution, which is good. However, adding more about how the delay has affected you personally can make your complaint more impactful. For example, you might mention any specific events or deadlines missed because of the delay.

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3Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

7 paragraphs

157 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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in today’s world of advanced science and technology, we still greatly value our artists such as musicians, painters, and writers. what can art tell us about life that science and technology cannot?

The best way to reduce poverty in developing countries is by providing at least six years of free education for each child, so that all children can read, write and use numbers.To what extent do you agree or disagree?

1.You would like to invite your friend from abroad to a public event in your country. Write a letter to your friend. In your letter odescribe the public event oexplain why you think he/she would like the event owrite how you can help your friend with accommodation

Some people prefer to spend their lives doing the same things and avoiding change. Others, however, think that change is always a good thing. Discuss both views and give your opinion.

in many countries, more and more people choose to buy imported food rather than food produced locally. why people buy imported food? what could be done to encourage people to buy local food?

Essentional vocabulary list for IELTS Writing 7+