IELTS Writing Correction Service
Writing Samples
Band 8

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Dir sir/madam, I am writing to complain about an online purchase I made twenty-one days ago. I was supposed to receive my item only two days later based on what your sellers indicated at the time.
Last
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 week I sent an email concerning
this
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 issue but unfortunately, no one replied. As
this
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 item is an electronic device and I definitely need it for my daily tasks, I can not carry on my daily routines without it on the one hand, and it is quite expensive to re-purchase from other suppliers
on the other hand
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. Your shop has been introduced to me by my colleagues and I expected better services when I tried to sign up on your website, but I should confess that I was disappointed and can not make more purchases in the future. I strongly ask you to either deliver my order or refund the money back as soon as possible. yours faithfully Afzal Ebrahimi

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Greeting and Closing
Try to start your letter with a formal greeting, such as 'Dear Manager,' instead of 'Dir sir/madam,' to address the recipient more politely and correctly. Spell check your greeting for errors.
Greeting and Closing
Make sure to close your letter with a more formal sign-off, such as 'Yours sincerely' followed by your full name, to maintain consistency with the formal tone of the letter.
Logical Structure
For better coherence, consider providing more detail about the item you ordered, such as its name or specific use, to give the recipient a clearer context.
Logical Structure
To enhance the structure of your letter, you could add a brief introductory sentence about your previous satisfaction with the company's service (if applicable) before launching into your complaint. This can soften the complaint and provide a contrasting perspective.
Single Idea Per Paragraph
Consider breaking down your complaints and requests into separate paragraphs to enhance readability and organise your thoughts more effectively.
Task Achievement
Your letter adequately explains the situation and demands a solution, which is good. However, adding more about how the delay has affected you personally can make your complaint more impactful. For example, you might mention any specific events or deadlines missed because of the delay.
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