You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item.

✨ Do you want to improve your IELTS writing?

Dear Sir,

Last

Linking Words

Saturday, I bought a Dragon Year limited edition glass on TaoBao’s online shopping platform as my grandma’s birthday gift, but

surprised

Correct pronoun usage

what surprised

show examples

me was that it broke when I received it. Beginning with

this

Linking Words

situation accrued, there are some facts that I want to tell you.

Firstly

Linking Words

, an undeniable truth is that it is transportation time surpassed the stipulated约定 time, and it only needed one week, but I waited two weeks.

Furthermore

Linking Words

, when I contacted customer service客服, I felt that they were not professional, and

cannot

Wrong verb form

could not

show examples

effectively solve my needs. In fact, I can’t give

this

Linking Words

gift

that

Correct pronoun usage

apply

show examples

carefully selected gift to my grandmother on her 60 years old, which makes me feel extremely uncomfortable. At

this

Linking Words

moment, I have no use for

this

Linking Words

broken glass,

therefore

Linking Words

I hope to return the item

according to

Linking Words

the online refund rules to return the goods and receive

reimburse

Replace the word

reimbursement

show examples

Moreover

Linking Words

, I will be at home

whole

Correct article usage

the whole

show examples

day

this

Linking Words

weekend. I will pack it and wait for the courier快递员 to come. I look forward to hearing from you, and if you need any

further

Linking Words

information, please do not hesitate to contact me, as I am pleased to supply it. Yours faithfully, Xiyue Tang

cathyielts22Thu Mar 14 2024

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

greeting and closing

Consider starting your letter with a polite greeting and ending with a suitable closing statement to improve the formality of your correspondence.

logical structure

To enhance logical structure, clearly organize your paragraphs with an introduction, problem statement, your request, and a conclusion. Use transitional phrases to smoothly connect your ideas.

single idea per paragraph

Maintain a single idea per paragraph for clarity. Begin a paragraph by introducing the topic, then elaborate on it, and finally, offer a conclusion or transition smoothly to the next idea.

suitable writing tone

While you have addressed the task requirements effectively, aim to use a more formal and polite tone throughout the letter to convey respect and professionalism.

complete response

To improve your task achievement score, ensure that the purpose of the letter is clear and you have completely addressed all aspects of the task with detailed information.

8
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

201 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

I am writing to express my disappointment
I regret to inform you that
I am dissatisfied with the item I received
The item arrived damaged
The product is in unsatisfactory condition
I expected better quality
I would like to request a refund
I kindly ask for your assistance in resolving this matter
I would appreciate it if you could provide instructions
I suggest arranging a pick-up service
I expect a prompt response and resolution
I hope for a satisfactory outcome

What to do next:

Look at other essays:

7.5
band
Stress related illnesses are becoming increasingly common. What do you think are the causes of this? What solutions can you suggest?
In the modern era, people, who live in this contemporary society, with stress-related issues have become relatively common compared to the past. For this phenomenon, there might be complicated causes of this issue such as heavy pressure from work and study and a high level of anxiety from competitions. However, fortunately, there would be possible solutions to address the issue.
6
band
Nowadays more and more people are using cellphones and computers to communicate, so they are losing the ability to communicate with each other face to face. To what extent do you agree or disagree with the statement?
Today is known as the era of advanced technology. From this aspect, questions about whether individuals are using cellphones and computers to communicate, so they are losing the ability to communicate with each other in person arise. In my opinion, the public are losing their face-to-face communication ability to some extent.
7.5
band
Some people regard video games as useful educational tool. Others, however, believe that video games are having an adverse effect on the people who play them. In your opinion, do the drawbacks of video games outweigh the benefits?
A number of people argue that video games can be used as a tool for education. In contrast, others, believe that video games are negatively affecting those who play them. In my opinion, the benefits of video games completely outweigh the cons. This is because video games can give students a more entertaining way of learning and can also enhance students' knowledge of technology.
6.5
band
In some countries, younger people are neglecting their right to vote. What problems does this cause and what are some of the possible solutions?
In recent times, a lot of countries are experiencing the trend, where young people have been neglecting their right to vote. This essay discusses the effects of this trend and what measures can be taken to resolve it.
7
band
Due to rapid development of technology children these days are living in a world that is completely different to what it was few decades back what problems can this cause for society and family?
In this contemporary era, the advancement of technology changed this world totally in a different image than it was in earlier years, children have no clue about their parent's earlier life. These changes led to a different society which has affected everybody's life. In my opinion, the generation gap is proving disadvantageous to today's children.

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item.

Stress related illnesses are becoming increasingly common. What do you think are the causes of this? What solutions can you suggest?

Nowadays more and more people are using cellphones and computers to communicate, so they are losing the ability to communicate with each other face to face. To what extent do you agree or disagree with the statement?

Some people regard video games as useful educational tool. Others, however, believe that video games are having an adverse effect on the people who play them. In your opinion, do the drawbacks of video games outweigh the benefits?

In some countries, younger people are neglecting their right to vote. What problems does this cause and what are some of the possible solutions?

Due to rapid development of technology children these days are living in a world that is completely different to what it was few decades back what problems can this cause for society and family?