IELTS Writing Correction Service /
Writing Samples /
Band 5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item.

#item #store #retailer #request #refund #arrangements
Dear Sir,
Last
 Saturday, I bought a Dragon Year limited edition glass on TaoBao’s online shopping platform as my grandma’s birthday gift, but
surprised
Correct pronoun usage
what surprised
show examples
 me was that it broke when I received it. Beginning with
this
 situation accrued, there are some facts that I want to tell you.
Firstly
, an undeniable truth is that it is transportation time surpassed the stipulated约定 time, and it only needed one week, but I waited two weeks.
Furthermore
, when I contacted customer service客服, I felt that they were not professional, and
cannot
Wrong verb form
could not
show examples
 effectively solve my needs. In fact, I can’t give
this
 gift
that
Correct pronoun usage
apply
show examples
carefully selected gift to my grandmother on her 60 years old, which makes me feel extremely uncomfortable. At
this
 moment, I have no use for
this
 broken glass,
therefore
 I hope to return the item
according to
 the online refund rules to return the goods and receive
reimburse
Replace the word
reimbursement
show examples
.
Moreover
, I will be at home
whole
Correct article usage
the whole
show examples
 day
this
 weekend. I will pack it and wait for the courier快递员 to come. I look forward to hearing from you, and if you need any
further
 information, please do not hesitate to contact me, as I am pleased to supply it. Yours faithfully, Xiyue Tang
Submitted by cathyielts22 on

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greeting and closing
Consider starting your letter with a polite greeting and ending with a suitable closing statement to improve the formality of your correspondence.
logical structure
To enhance logical structure, clearly organize your paragraphs with an introduction, problem statement, your request, and a conclusion. Use transitional phrases to smoothly connect your ideas.
single idea per paragraph
Maintain a single idea per paragraph for clarity. Begin a paragraph by introducing the topic, then elaborate on it, and finally, offer a conclusion or transition smoothly to the next idea.
suitable writing tone
While you have addressed the task requirements effectively, aim to use a more formal and polite tone throughout the letter to convey respect and professionalism.
complete response
To improve your task achievement score, ensure that the purpose of the letter is clear and you have completely addressed all aspects of the task with detailed information.

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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