You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from the company

#tv #week #home #work #customer #service #report #help #company #action

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Dear Manager, I am Jagtheesan Manoharan. I am writing

this

letter in regard to the purchase I made a week ago on Tuesday 22nd of April. I bought a GRE brand

television

with a 65-inch screen for 800$. Your team delivered it to my home on the same day evening and I appreciate your quick, efficient and reliable service.

However

, when I plugged it into the outlet. It was working fine for a few minutes and suddenly the video and audio began to distort. I shut down the

television

and tried to turn it on again. The

television

turned on but the screen remained distorted and the sound was completely absent. I bought

this

as a birthday gift for my father. I am totally disappointed by

this

outcome. I believe that I am still within the return period

along with

an extended warranty coverage. I request you to assess the condition of my

television

and help me to find a new one without any faulty system. I want you to arrange a delivery from my home to your store for my return and

also

deliver a new one without any additional charges. In the future please make sure that these kinds of mistakes don't repeat. I have been a long-term customer for your company and

this

was the first time I came across

this

problem. Thanks for understanding my situation and sending me a new

television

as soon as possible. Thanks, Jag

Submitted by onlineconsumer on Sun Apr 28 2024

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Task Achievement

Ensure all parts of the question are fully addressed to maintain task achievement.

Coherence

Maintaining a clear structure with well-defined paragraphs aids coherence.

Task Achievement

For an even better score, consider expanding on each point with more detail or examples.

Structure

Appropriate structure with introduction, body paragraphs, and conclusion.

Tone

Polite and clear expression of the issue and requested actions.

Coherence

Effective use of paragraphs and transitions to guide the reader.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

242 words

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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