You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.

#item #store #retailer #request #refund #arrangement

Dear Mr Smith, The reason I am writing to you is to inform you that I have some issues with my iPhone which I ordered from your online store and I want to send it back.

To begin

with, the reason I am not contented is because the phone looked flawless in the photos on your website. But I got absolutely another device, its colour is green, not red as it was stated.

Additionally

, there are a lot of scratches on the screen. But the seller told me personally by telephone talk that there is nothing wrong with the screen on the phone.

Consequently

, I want to make a refund. You can contact me by number +380557352892 and we will discuss all the details.

To sum up

, I can guarantee that I will send your phone with all the items as it was sent to me. It includes a charge, headphones, documents and a sticker. I hope for your understanding and thank you in advance. Or, we can arrange a meeting and I will go to your store and return the item. I look forward to your reply. Yours Sincerely, Kseniia Malokhtako

Submitted by ksrnnn on Wed May 15 2024

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task achievement

Consider adding specific dates or order numbers to provide additional clarity to your complaint. Including details like when you ordered the item, when it arrived, and any previous correspondence with the retailer can make your letter more effective.

suitable writing tone

Try to use more formal expressions in your letter. For example, instead of 'the phone looked flawless,' you might say 'the phone appeared to be in perfect condition.' This would align better with the overall formal tone of your letter.

complete response

The letter clearly outlines the problem with the item received and states your expectations for a resolution, which makes your purpose easy to understand.

logical structure

The structure of your letter is logical and easy to follow, with each paragraph addressing separate aspects of the issue.

greeting and closing

Your letter ends with a polite closing that reinforces your hope for a resolution, contributing to its overall effectiveness.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

9 paragraphs

192 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.

Structure your letter

Ultimate Speaking practice for IELTS

As the result of tourisms and the incresing number of people traveling, there's an growingh demand for more flights. What problems does it have on the enviroment? What measures could be taken to solve the problem?

Some people think that cultural traditions may be destroyed when they are used as money-making attractions aimed at tourists. Others believe it is the only way to save these traditions. Discuss both views and give your own opinion.

IN SOME countries the difference in age between the parents and children is generally greater that it was in the past. do you think advantages outweigh the disadvantages

Some people think that certain old buildings are more worth preserving than other ones. To what extent do you agree or disagree?

Art classes, such as painting and drawing , are as important to a child's development as other subjects, so it should be compulsory in high schools. To what extent do you agree or disagree?

Essentional vocabulary list for IELTS Writing 7+