You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.
Dear Mr Smith,
The reason I am writing to you is to inform you that I have some issues with my iPhone which I ordered from your online store and I want to send it back.
To begin
with, the reason I am not contented is because the phone looked flawless in the photos on your website. But I got absolutely another device, its colour is green, not red as it was stated. Additionally
, there are a lot of scratches on the screen. But the seller told me personally by telephone talk that there is nothing wrong with the screen on the phone.
Consequently
, I want to make a refund. You can contact me by number +380557352892 and we will discuss all the details.
To sum up
, I can guarantee that I will send your phone with all the items as it was sent to me. It includes a charge, headphones, documents and a sticker. I hope for your understanding and thank you in advance.
Or, we can arrange a meeting and I will go to your store and return the item.
I look forward to your reply.
Yours Sincerely,
Kseniia MalokhtakoSubmitted by ksrnnn on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
task achievement
Consider adding specific dates or order numbers to provide additional clarity to your complaint. Including details like when you ordered the item, when it arrived, and any previous correspondence with the retailer can make your letter more effective.
suitable writing tone
Try to use more formal expressions in your letter. For example, instead of 'the phone looked flawless,' you might say 'the phone appeared to be in perfect condition.' This would align better with the overall formal tone of your letter.
complete response
The letter clearly outlines the problem with the item received and states your expectations for a resolution, which makes your purpose easy to understand.
logical structure
The structure of your letter is logical and easy to follow, with each paragraph addressing separate aspects of the issue.
greeting and closing
Your letter ends with a polite closing that reinforces your hope for a resolution, contributing to its overall effectiveness.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.