You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

Dear Sir or Manager, I am writing to you to
request
details about the
return
and refund policy of your company. I did some research and followed the procedures given on the company’s website to register an online
request
.
Nevertheless
, soon after the
return
request
is submitted, an error is displayed which states ‘The page cannot be reached’. Several attempts were made to submit an online
request
, unfortunately, they were in vain. I would like to explain my situation a little
further
. On January 26, 2024, I purchased a
full sleeve
Add a hyphen
full-sleeve
show examples
t-shirt from your online store.
However
, the product did not meet my expectations because the colour is faded, and the cloth quality is poor. Owing to these reasons, I would like to
return
the product and get the money refunded. I am looking to get my money back no earlier than the end of next week as I am travelling to my native for vacation.
Therefore
, any assistance at the earliest possible time is greatly appreciated. Would you kindly let me know the
return
and refund policy of your company? Thanks for your understanding! Yours sincerely, Gloria Sherin Mathew
Submitted by gloriasherin on

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task achievement
Consider including any reference or order number related to the purchase to make it easier for the customer relationship officer to locate your order.
task achievement
You might want to mention how you can be contacted for further details or procedures regarding the refund.
coherence cohesion
The letter follows a logical sequence and is divided into clear paragraphs, each focusing on a single idea.
task achievement
The tone of the letter is polite and appropriate for a formal request.
coherence cohesion
The greeting and closing are suitable and professionally worded.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • dissatisfied
  • refund policy
  • customer relationship officer
  • defective
  • substandard quality
  • urgent
  • original form of payment
  • refund request
  • urgency
  • return process
  • advertised standards
  • clarification
  • refund timeline
  • return authorization
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