You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

#product #store #quality #avail #refund #company’s #policy #customer #relationship #officer #information

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Dear Sir or Manager, I am writing to you to

request

details about the

return

and refund policy of your company. I did some research and followed the procedures given on the company’s website to register an online

request

Nevertheless

, soon after the

return

request

is submitted, an error is displayed which states ‘The page cannot be reached’. Several attempts were made to submit an online

request

, unfortunately, they were in vain. I would like to explain my situation a little

further

. On January 26, 2024, I purchased a

full sleeve

Add a hyphen

full-sleeve

show examples

t-shirt from your online store.

However

, the product did not meet my expectations because the colour is faded, and the cloth quality is poor. Owing to these reasons, I would like to

return

the product and get the money refunded. I am looking to get my money back no earlier than the end of next week as I am travelling to my native for vacation.

Therefore

, any assistance at the earliest possible time is greatly appreciated. Would you kindly let me know the

return

and refund policy of your company? Thanks for your understanding! Yours sincerely, Gloria Sherin Mathew

Submitted by gloriasherin on Sat May 18 2024

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task achievement

Consider including any reference or order number related to the purchase to make it easier for the customer relationship officer to locate your order.

task achievement

You might want to mention how you can be contacted for further details or procedures regarding the refund.

coherence cohesion

The letter follows a logical sequence and is divided into clear paragraphs, each focusing on a single idea.

task achievement

The tone of the letter is polite and appropriate for a formal request.

coherence cohesion

The greeting and closing are suitable and professionally worded.

4
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

190 words

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Topic Vocabulary:

dissatisfied
refund policy
customer relationship officer
defective
substandard quality
urgent
original form of payment
refund request
urgency
return process
advertised standards
clarification
refund timeline
return authorization

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