Writing Task 1 you have bought some clothing onllne and are not s atisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -> give details of the purchase -> describe the problem -> explain why you need a replacement urgently Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing

this

Linking Words

letter to complain about a transaction I made in your online shop. I am not satisfied with my purchase

additionally

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I demand to make some steps to repair

this

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situation.

Firstly

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I want to provide some details of the purchases I made, the order number is KBX01112

furthermore

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, I bought these items on Friday evening. To be more specific I bought two wooden chairs, but unfortunately, they were damaged. One of the chair have scratch marks and the second one is in the wrong colour. It is important to mention that I gave you information about size and colour so I really do not understand why

this

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problem appears.

This

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situation is very stressful for me

moreover

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, I need these chairs before Saturday before my birthday party. I kindly request you to replace my chairs with new ones before the weekend. Please do not hesitate to contact me if you need any

further

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information. Yours faithfully, Dario

dariusz.slusarMon Jun 03 2024

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task achievement

It would be useful to mention more explicitly how you would like the company to handle the replacement process, such as providing a return label or arranging a pick-up service.

coherence cohesion

There are minor grammatical errors, such as 'One of the chair have scratch marks' which should be 'One of the chairs has scratch marks.' Correcting these would improve the letter.

task achievement

You provided all necessary details regarding your purchase, including the order number and specific issues with the items.

task achievement

The tone of the letter is polite and formal, which is suitable for a complaint letter.

coherence cohesion

You have structured the letter logically with clear separation between the description of the purchase, the problem, and why you need the replacement urgently.

6
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

165 words

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Topic Vocabulary:

purchase details
order number
type of clothing
amount paid
specific issues
wrong size
poor quality
damage
urgency
replacement
upcoming event
personal necessity

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