The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
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Pie charts demonstrate the output data of
survey
Correct article usage
the survey
show examples
that was given to
parkway
Capitalize word
Parkway
show examples
hotel
visitors to provide feedback
of
Change preposition
on
show examples
how they rated
hotel
residents
Change noun form
residents'
resident's
show examples
service
. The survey was done
tow
Correct your spelling
two
show examples
times in
to
Correct your spelling
two
show examples
different years 2005 and 2010 and targeted 100 visitors during both years.
Overall
,
majority
Correct article usage
the majority
show examples
of
people
voted that the
customer
service
is
Wrong verb form
was
show examples
satisfactory in the year 2005,
while
, in 2010 good
customer
service
dominate
Wrong verb form
dominated
show examples
the pie chart. Meanwhile, a small
per cent
Correct your spelling
percentage
show examples
of
residents
focused that
service
is
Wrong verb form
was
show examples
excellent in 2005, pie chart of 2010 illustrates that almost the same
per cent
Correct your spelling
percentage
show examples
said that the
service
was very poor. On the one hand, in 2005, 45% of the survey candidates showed satisfaction towards
hotel
customer
service
. In context,
people
who said that the
hotel
service
weas
Correct your spelling
was
good are almost equal to
people
who voted that the
service
was very poor as both
represents
Change the verb form
represent
show examples
about 15% of the total visitors. Despite
of
Change preposition
apply
show examples
, the 5%
residents
Change preposition
of residents
show examples
who answered that the
service
was excellent, 21%
residents
Change preposition
of residents
show examples
consider it poor
service
.
On the other hand
, in 2010, 39 %
customers
Change preposition
of customers
show examples
consider
Wrong verb form
considered
show examples
customer
help as good,
although
the sum of
people
who were satisfied and who agreed that the help was poor is equal to the
people
who said that
service
was superior. And only 4% of
people
believe that
service
was
Wrong verb form
is
show examples
inferior.
Submitted by besoyam on

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Basic structure: Change the third paragraph.
Vocabulary: Replace the words hotel, residents, service, people, customer with synonyms.
Vocabulary: The word "charts" was used 3 times.
Vocabulary: The word "almost" was used 2 times.
Vocabulary: Use several vocabularies to present the data in the third paragraph.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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