The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
The pie charts illustrate the hotel customer
service's
Change noun form
service
show examples
rate
from 100
customer
Change to a plural noun
customers
show examples
in Parkway Hotel in 2005 and 2010. Based on the chart, it could be seen that there were
drastically
Change the adverb
drastic
show examples
changes in the proportion of each
value
. There were several
value
Change to a plural noun
values
show examples
that
increasing
Wrong verb form
increased
show examples
and several
value
Fix the agreement mistake
values
show examples
that
decreasing
Wrong verb form
decreased
show examples
. The
most
Correct word choice
highest
show examples
increase was the good
rate
with 25% increasing from 14% to 39%.
Then
, it
followed
Add a missing verb
was followed
show examples
by
execellent
Correct your spelling
excellent
value
with 23% from 5% to 28%.
On the other hand
, the decreasing
value
consisting
Wrong verb form
consists
show examples
of
satisfactory
Correct article usage
a satisfactory
show examples
rate
,
poor
Correct article usage
a poor
show examples
rate
, and very poor
rate
. The satisfactory
rate
was the most decreasing
value
with 28% decreasing from 45% to 17%. It
also
Add a missing verb
was also
show examples
followed by
very
Correct article usage
a very
show examples
poor
rate
and poor
rate
with the decreasing was 11% and 9% respectively.
Overall
, the hotel service's quality could be said
having
Change the verb form
to have
show examples
increase
Wrong verb form
increased
show examples
, where there
were
Correct subject-verb agreement
was
show examples
increasing in positive
value
(
execellent
Correct your spelling
excellent
and good
rate
) and decreasing in negative
value
(poor and very poor).
Submitted by rlsatria on

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Basic structure: Change the third paragraph.
Vocabulary: Replace the words rate, value with synonyms.
Vocabulary: Only 5 basic words for charts were used.
Vocabulary: The word "charts" was used 2 times.
Vocabulary: The word "increase" was used 2 times.
Vocabulary: Use several vocabularies to present the data in the third paragraph.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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