The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
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The pie charts illustrate the hotel customer
service's
Change noun form
service
show examples
rate
Use synonyms
from 100
customer
Change to a plural noun
customers
show examples
in Parkway Hotel in 2005 and 2010. Based on the chart, it could be seen that there were
drastically
Change the adverb
drastic
show examples
changes in the proportion of each
value
Use synonyms
. There were several
Use synonyms
value
Change to a plural noun
values
show examples
that
increasing
Wrong verb form
increased
show examples
and several
Use synonyms
value
Fix the agreement mistake
values
show examples
that
decreasing
Wrong verb form
decreased
show examples
. The
most
Correct word choice
highest
show examples
increase was the good
rate
Use synonyms
with 25% increasing from 14% to 39%.
Then
Linking Words
, it
followed
Add a missing verb
was followed
show examples
by
execellent
Correct your spelling
excellent
value
Use synonyms
with 23% from 5% to 28%.
On the other hand
Linking Words
, the decreasing
value
Use synonyms
consisting
Wrong verb form
consists
show examples
of
satisfactory
Correct article usage
a satisfactory
show examples
rate
Use synonyms
,
poor
Correct article usage
a poor
show examples
rate
Use synonyms
, and very poor
rate
Use synonyms
. The satisfactory
rate
Use synonyms
was the most decreasing
value
Use synonyms
with 28% decreasing from 45% to 17%. It
Linking Words
also
Add a missing verb
was also
show examples
followed by
very
Correct article usage
a very
show examples
poor
rate
Use synonyms
and poor
rate
Use synonyms
with the decreasing was 11% and 9% respectively.
Overall
Linking Words
, the hotel service's quality could be said
having
Change the verb form
to have
show examples
increase
Wrong verb form
increased
show examples
, where there
were
Correct subject-verb agreement
was
show examples
increasing in positive
value
Use synonyms
(
execellent
Correct your spelling
excellent
and good
rate
Use synonyms
) and decreasing in negative
value
Use synonyms
(poor and very poor).
Submitted by rlsatria on

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Basic structure: Change the third paragraph.
Vocabulary: Replace the words rate, value with synonyms.
Vocabulary: Only 5 basic words for charts were used.
Vocabulary: The word "charts" was used 2 times.
Vocabulary: The word "increase" was used 2 times.
Vocabulary: Use several vocabularies to present the data in the third paragraph.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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