The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The pie charts depict the different levels of satisfaction, which was a result of a survey, that was related to 100 tourists' opinions about the Parkway Hotel's customer service in 2005 and 2010.

Overall

, in 2005, it can be seen that the proportion of satisfied guests increased dramatically over the given years,

while

this

rate for complainers decreased significantly. Generally, it shows that the majority of people were happier

at the end

of the period in comparison with the first year.

According to

the data, in 2005, the number of individuals who were super excited about the services was %5,

while

it rose dramatically to %28 in 2010.

however

, the other two levels of interest, people with good vibes and satisfied persons, despite their ups and downs, reflected a similar number of satisfactory with almost %60 collectively. Turning to the furious ones, the proportion of visitors who believed that

this

specific resort had deprived services saw a plunge from %21 to 12.

In addition

,

similarly

,

this

rate for the unhappiest tourists experienced a sharp decline from %15 to only %4 over the years.