You should spend about 20 minutes on this task. The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words

The bar chart provides information about the percentage of

customer

satisfaction

with airline services in the US from 2003 to 2007.

Overall

,

customer

satisfaction

with US airlines experienced an upward trend,

while

dissatisfaction showed a downward trend throughout the period. The

customer

satisfaction

rate was about 65% in 2003, higher than

customer

dissatisfaction by approximately 34%. It

then

rose to almost 70% in 2005 and increased to 77% in 2007.

On the other hand

,

customer

dissatisfaction showed a gradual decrease to 25% in 2005 and continued to decline, reaching 20% in 2007. The table provides more details about

customer

satisfaction

with specific aspects of the flying experience. In 2003, the courtesy of flight attendants was rated the highest (90%), followed by flight schedules (79%) and check-in/gate staff (87%). The lowest

satisfaction

was with the price of airfares (45%) and comfortable seating,

although

no figure was provided for comfortable seating. By 2007,

satisfaction

with all aspects had increased.

Satisfaction

with the price of airfares (65%) and comfortable seating (47%) increased considerably.

Satisfaction

with the courtesy of flight attendants (92%) and check-in/gate staff (88%)

also

showed a slight improvement.