You have recently made a purchase from the local department store. However, when you arrived home, you found a fault awith it. Write a letter to the manager, say what product is, explain the problem and say what you’d like to be done about it.

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Dear Sir or Madam, I hope you are well. I am writing to complain about the recent purchase of a

laptop

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from your

store

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on August 25, 2024. A few days ago, I planned to purchase a new

laptop

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from your

store

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. A friendly lady in the

store

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asked about my needs and patiently recommended the most suitable one.

Finally

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, I spent one thousand dollars on the new

laptop

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. After I went back home, I noticed that the

laptop

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was not working when I started it. I

initially

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thought

this

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laptop

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might be out of battery, but it still could not be started after charging.

Therefore

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, I contacted a technical expert to check the

laptop

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, and he told me that it was absolutely broken. The

laptop

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is under warranty, and I would be satisfied if you would kindly replace it with a new one or refund my money. Meanwhile, I believe it is a random mistake because your

store

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has a positive reputation in the local community. Thank you for your help, and I look forward to your response. Best regards, Jackie Ding

dingjc867328784Thu Jul 18 2024

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task achievement

To achieve a perfect score, consider providing a bit more detail regarding the store's return or exchange policy, if known. This would demonstrate a deeper understanding of the situation and could make your request more compelling.

coherence cohesion

To improve logical structure, ensure each paragraph transitions smoothly to the next. For instance, you may elaborate on the interaction with the technical expert before describing what actions you want the manager to take.

suitable writing tone

The letter maintains a respectful and polite tone throughout which is suitable for communication with a store manager.

complete response

The letter clearly addresses all parts of the task: describing the product, explaining the problem, and stating what action you want to be taken.

greeting and closing

The greeting and closing are appropriately polite and formal.

4
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

183 words

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Topic Vocabulary:

purchase
product
fault
defective
malfunction
refund
replacement
repair
inconvenience
resolution
prompt response
contact information
manager
department store

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Technological development leads to lots of environmental issues. Some people think a simple lifestyle can preserve the environment while others argue that technology itself can solve it. Discuss both sides and give your own opinion.

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Many people argue that in order to improve educational quality, high school students should be encouraged to question and offer criticisms to their teachers. Other think this will lead to a loss of respect discipline in the classroom. Discuss both views and give your opinion?

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