You have recently made a purchase from the local department store. However, when you arrived home, you found a fault awith it. Write a letter to the manager, say what product is, explain the problem and say what you’d like to be done about it.
Dear Sir or Madam,
I hope you are well. I am writing to complain about the recent purchase of a
laptop
from your store
on August 25, 2024.
A few days ago, I planned to purchase a new laptop
from your store
. A friendly lady in the store
asked about my needs and patiently recommended the most suitable one. Finally
, I spent one thousand dollars on the new laptop
.
After I went back home, I noticed that the laptop
was not working when I started it. I initially
thought this
laptop
might be out of battery, but it still could not be started after charging. Therefore
, I contacted a technical expert to check the laptop
, and he told me that it was absolutely broken.
The laptop
is under warranty, and I would be satisfied if you would kindly replace it with a new one or refund my money. Meanwhile, I believe it is a random mistake because your store
has a positive reputation in the local community.
Thank you for your help, and I look forward to your response.
Best regards,
Jackie DingSubmitted by dingjc867328784 on
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task achievement
To achieve a perfect score, consider providing a bit more detail regarding the store's return or exchange policy, if known. This would demonstrate a deeper understanding of the situation and could make your request more compelling.
coherence cohesion
To improve logical structure, ensure each paragraph transitions smoothly to the next. For instance, you may elaborate on the interaction with the technical expert before describing what actions you want the manager to take.
suitable writing tone
The letter maintains a respectful and polite tone throughout which is suitable for communication with a store manager.
complete response
The letter clearly addresses all parts of the task: describing the product, explaining the problem, and stating what action you want to be taken.
greeting and closing
The greeting and closing are appropriately polite and formal.
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