IELTS Writing Correction Service
Writing Samples
Band 8

You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter:  describe the situation  explain why you are dissatisfied  say what you want the manager to do Write at least 150 words.

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Dear Sir/Mam I hope you are well. I recently took my computer to your store for repair after it started crashing frequently .I am writing to you to complain about the services I had at that time because one of your technicians promised a quick fix but it took over a week to resolve the issue and even though it still not working properly. I am dissatisfied with
this
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 service because , despite the lengthy repair time , the computers are still malfunctioning.
Moreover
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 , I was charged for new parts that were supposedly installed, but I see no improvement in performance .
However
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, when I complained about
this
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 he started arguing and abusing me in front of another customer, I am really disappointed with
this
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 behaviour and the services provided by your company. Kindly, I request you to look after employers' behaviour as it is important for every customer and please reevaluate my computer's condition at no cost or a full refund of the amount paid for the unsatisfactory service. I hope you consider my problem. Yours Sincerely,

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structure
Consider breaking your letter into more paragraphs for better readability, especially when explaining individual points.
task completion
Try to provide more details about what steps you expect the manager to take beyond reevaluation or refund. This can make your request clearer.
tone
The letter has a polite and formal tone appropriate for addressing a manager.
task completion
The letter includes all necessary points: a description of the situation, reasons for dissatisfaction, and a request for action.
Topic Vocabulary:
  • repair
  • technician
  • malfunctioning
  • reevaluation
  • refund
  • unsatisfactory service
  • frequently crashing
  • performance improvement
  • charged for new parts
  • initially promised
  • lengthy repair time
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