You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In you letter - describe the problem you had with the tickets - say why you were unhappy with staff - suggest what action the train company should take (3)
Dear Sir,
Last
week, I visited London Train Station to ride your company’s train which I reserved two months ago. However
I could use the tickets and your employees are significantly rude. I am writing Add a comma
However,
this
email to complain about the day in detail.
When I visited to
the station to ride the train, I heard that my tickets Remove the preposition
apply
are
not available from your staff. I could not understand because your mobile application noticed that the reservation was Wrong verb form
were
succeed
. Replace the word
successful
However
, your staff told me, the reservation was not made. Therefore
, I asked Correct pronoun usage
you about
about
Change preposition
for
further
information to your employees. However
, he ignored my requests with impolite behavior
. He treated me like a black consumer.
Change the spelling
behaviour
In
that time, I just came back to my house because I was totally confused. Change preposition
At
This
is because I thought that it could be my mistake. However
, though
Correct your spelling
through
the
internet research, now I Correct article usage
apply
knew
it was totally your Wrong verb form
know
systems
error. Change noun form
system's
Furthermore
, these kinds of happening
Correct your spelling
happenings
are
frequently occurred in the past.
Verb problem
have
This
happening is not acceptable for
me. I want your sincere apology and rapid refund. If you are not Change preposition
to
response
Replace the word
respond
with
the email by Change preposition
to
this
Friday. I will seek a
legal assistance to recover my damage.
Remove the article
apply
Your
Sincerely,
Minwoo Chun.Correct the word
Yours
Submitted by cmw9101 on
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Language Accuracy
Review the difference between past simple and present perfect tenses; using 'visited' and 'could use' in a past scenario creates some confusion.
Coherence
Ensure each paragraph conveys a single clear idea; the transitions between discussing the ticket issue and staff behavior need more clarity.
Task Achievement
Include more specific suggestions for resolving the issue, such as improvements in staff training or a more reliable booking system.
Content
The letter efficiently addresses three main points: the problem with the tickets, staff behavior, and desired action.
Coherence and Cohesion
The structure of the letter follows a logical approach, addressing the key complaints in sequence.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite