You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In you letter - describe the problem you had with the tickets - say why you were unhappy with staff - suggest what action the train company should take (3)

Dear Sir,
Last
week, I visited London Train Station to ride your company’s train which I reserved two months ago.
However
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However,
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I could use the tickets and your employees are significantly rude. I am writing
this
email to complain about the day in detail. When I visited
to
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apply
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the station to ride the train, I heard that my tickets
are
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were
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not available from your staff. I could not understand because your mobile application noticed that the reservation was
succeed
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successful
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.
However
, your staff told me, the reservation was not made.
Therefore
, I asked
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you about
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about
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for
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further
information to your employees.
However
, he ignored my requests with impolite
behavior
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behaviour
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. He treated me like a black consumer.
In
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At
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that time, I just came back to my house because I was totally confused.
This
is because I thought that it could be my mistake.
However
,
though
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through
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the
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apply
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internet research, now I
knew
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know
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it was totally your
systems
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system's
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error.
Furthermore
, these kinds of
happening
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happenings
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are
Verb problem
have
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frequently occurred in the past.
This
happening is not acceptable
for
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to
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me. I want your sincere apology and rapid refund. If you are not
response
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respond
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with
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to
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the email by
this
Friday. I will seek
a
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apply
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legal assistance to recover my damage.
Your
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Yours
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Sincerely, Minwoo Chun.
Submitted by cmw9101 on

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Language Accuracy
Review the difference between past simple and present perfect tenses; using 'visited' and 'could use' in a past scenario creates some confusion.
Coherence
Ensure each paragraph conveys a single clear idea; the transitions between discussing the ticket issue and staff behavior need more clarity.
Task Achievement
Include more specific suggestions for resolving the issue, such as improvements in staff training or a more reliable booking system.
Content
The letter efficiently addresses three main points: the problem with the tickets, staff behavior, and desired action.
Coherence and Cohesion
The structure of the letter follows a logical approach, addressing the key complaints in sequence.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • disappointed
  • inconvenience
  • frustrated
  • incompetent
  • unhelpful
  • inconsiderate
  • ruined
  • compensation
  • refund
  • apology
  • reimbursement
  • improvement
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