ou bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from the company

#ou #tv #week #home #work #customer #service #report #help #company #action

✨ Do you want to improve your IELTS writing?

Dear

sir

Capitalize word

Sir

show examples

or Madam

Iʼm

Correct your spelling

Jasmina bought a

from your

company

last

week and it is not working now. As you know, I have become a regular customer of

this

company

and I am satisfied with the products of

this

company

. The

I bought from your

company

was not working properly when I received it and now it is not working at all. I think you sold me a broken

, I don't mean to disparage

this

company

. but I didn't like your work at all because you sold me a defective product. I want you to replace my broken

with a new one. and I definitely recommend that you check the

company

's products because you can lose a lot of customers with bad products. Yours faithfully Dusaliyeva Jasmina

Submitted by omondavlat91 on Fri Aug 02 2024

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task achievement

Try to elaborate a bit more on the sequence of events and your interactions with the customer service. This will make your explanation clearer and more persuasive.

task achievement

Be careful with jumping to conclusions or making accusations without concrete evidence. A more diplomatic tone would be more effective.

coherence cohesion

Ensure that each paragraph covers a single idea or aspect of your complaint, to help the reader follow your argument more easily.

task achievement

The letter clearly introduces the writer and the problem.

coherence cohesion

The closing is polite and appropriate for a formal letter.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

2
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

132 words

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