IELTS Writing Correction Service /
Writing Samples /
Band 5.5

ou bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from the company

#ou #tv #week #home #work #customer #service #report #help #company #action
Dear
sir
Capitalize word
Sir
show examples
 or Madam
Iʼm
Correct your spelling
I
 Jasmina bought a
TV
 from your
company
last
 week and it is not working now. As you know, I have become a regular customer of
this
company
 and I am satisfied with the products of
this
company
. The
TV
 I bought from your
company
 was not working properly when I received it and now it is not working at all. I think you sold me a broken
TV
, I don't mean to disparage
this
company
. but I didn't like your work at all because you sold me a defective product. I want you to replace my broken
TV
 with a new one. and I definitely recommend that you check the
company
's products because you can lose a lot of customers with bad products. Yours faithfully Dusaliyeva Jasmina
Submitted by omondavlat91 on

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task achievement
Try to elaborate a bit more on the sequence of events and your interactions with the customer service. This will make your explanation clearer and more persuasive.
task achievement
Be careful with jumping to conclusions or making accusations without concrete evidence. A more diplomatic tone would be more effective.
coherence cohesion
Ensure that each paragraph covers a single idea or aspect of your complaint, to help the reader follow your argument more easily.
task achievement
The letter clearly introduces the writer and the problem.
coherence cohesion
The closing is polite and appropriate for a formal letter.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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