You live in small university town. Last week you drove to big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However this week the laptop doesn't even switch on. Write to the store. In your letter: ● Tell the store where you live & what happened ● Explain the problem with the laptop ● State what action you would like the store to take

Dear Sir/Madam My name is Umida and I live in
small
Add an article
a small
the small
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university town.
Last
week I bought
laptop
Add an article
a laptop
the laptop
show examples
from your store. Honestly, your items are affordable and I bought
it
Correct pronoun usage
them
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at
good
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a good
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price. So,
usually
Add a comma
usually,
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I do my assignments on the
laptop
. But
this
week the
laptop
doesn'
t
switch on. I didn'
t
know why it happened.
Few
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A few
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days ago, I worked on the
laptop
a
Change preposition
for a
show examples
long time, the next day I tried to turn
on
Correct pronoun usage
it on
show examples
but I didn'
t
and I was worried. I guess, at that time I worked a lot. But your employees told me "The
laptop
works very well " . They cheated me.
Then
I took the
laptop
to the master. He
also
tried to turn
on
Correct pronoun usage
it on
show examples
and he did.
However
, he said to me " There is
fault
Add an article
a fault
show examples
in the parameters and if I fix the
laptop
, it might break again ".
Then
I was very upset. I need
laptop
Add an article
a laptop
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because I always work on the
laptop
. If I don'
t
finish my assignments
this
week I will be punished. If I
will
Verb problem
apply
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buy
new
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a new
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laptop
there
aren'
Change the verb form
isn't
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t
store in my town. Please help me and give me
brend
Correct your spelling
brand
new
laptop
or pay back my money. I will buy another
laptop
from
other city
Change the wording
another city
other cities
show examples
.
Submitted by omondavlat91 on

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task achievement
Ensure to include more specific information, such as the exact purchase date or model of the laptop, to make your complaint clearer.
task achievement
Work on developing a more formal tone suitable for a business letter. Phrases like 'your employees cheated me' can be written in a milder way like 'I felt misled by your staff's assurances.'
coherence cohesion
Try to improve paragraph structure by ensuring that each paragraph clearly focuses on one idea or issue.
task achievement
You have correctly included all the necessary information about where you live, what happened, the problem with the laptop, and the action you would like the store to take.
coherence cohesion
The opening and closing of the letter are properly formatted, including an appropriate 'Dear Sir/Madam' salutation and a polite closing request.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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