You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to store. In your latter: • Tell the store where you live & what happened • Explain the problem with the laptop • State what action you would like the store to take

✨ Do you want to improve your IELTS writing?
am writing to express my dissatisfaction with
laptop
Correct pronoun usage
my laptop
show examples
and its issues.I live in a small university town. I really needed a
laptop
. So I went to the big city and got a
laptop
. I did all the necessary work on
this
laptop
. But it took 1
Week
. It took 1
week
to receive
this
laptop
. But it's strange that
this
laptop
does not work for 1
week
after purchase. I think all laptops
last
at least 1 year or more. Because all new laptops will have a performance limit. That's why I am so surprised at
this
situation right now. I am sorry about that. I did not expect
this
to happen on a new
laptop
. Because it was a
laptop
that was received 1
week
ago. I want you to exchange
this
laptop
. If you can not exchange it, I would like a refund. I should buy another
laptop
instead
of
this
laptop
. Because I do all my work with a
laptop
. Yours faithfully Qobiljonova Kamola
Submitted by omondavlat91 on

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single idea per paragraph
Ensure that each paragraph contains a single main idea. This helps with readability and coherence.
logical structure
Start by clearly stating your purpose in the opening line for better clarity.
suitable writing tone
The tone of the letter should be polite yet firm; you can soften some of the expressions to sound less abrupt.
complete response
You have covered all the necessary points: explaining what happened, describing the problem, and stating what you want the store to do.
greeting and closing
Including a closing phrase like 'Yours faithfully' shows good knowledge of formal letter writing.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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