IELTS Writing Correction Service /
Writing Samples /
Band 5

You recently bought a product online, but when it arrived, it was damaged and not as described. Write a letter to the online store manager to make a complaint. In your letter: Explain what the problem is Say why you are unhappy Suggest what you want them to do

#product #store #manager #complaint
Dear Sir/Madam, I am writing
this
 letter to express my dissatisfaction with the new sofa set which I recently purchased from your online website on 20th May and the order number was XXX340THJ. The product arrived on 26th May in a damaged condition. Upon opening the package, I noticed that
the
Correct article usage
apply
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one chair
is
Wrong verb form
was
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 broken and others
have
Wrong verb form
had
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 visible stains on them.
Moreover
, the colour of the set
were
Change the verb form
was
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aslo
Correct your spelling
also
 too light as
compare
Change the form of the verb
compared
show examples
 to the picture shown on
website
Add an article
the website
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. Particularly, I was
disaaponitment
Correct your spelling
disappointment
 because It
didnot
Correct your spelling
did not
match
Change the verb form
matches
show examples
 my expectations.
This
 issue
casued
Correct your spelling
caused
 me considerable
inconvience
Correct your spelling
inconvenience
 as I was expecting to use the sofa set for the party sitting. I would
appricaite
Correct your spelling
appreciate
 it if you could arrange a full refund or the replacement product to
be send
Change the verb form
be sent
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 to me at your earliest convenience. Thank you for your
immidate
Correct your spelling
immediate
 attention to
this
 matter. Yours faithfully, ABC
Submitted by mandeep10022 on

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coherence cohesion
To enhance the coherence and cohesion, use linking words or transitional phrases such as 'Additionally', 'Furthermore', or 'Moreover'. These will help to connect ideas more effectively.
task achievement
Check for spelling and grammatical errors to improve the overall professionalism of the letter. For example, 'disaaponitment' should be 'disappointment', and 'didnot' should be 'did not'.
task achievement
The letter uses a polite and formal tone, which is appropriate for a complaint to a store manager. This shows that you understand the importance of suitable writing tone.
coherence cohesion
The structure of the letter is clear, with distinct sections for the problem, the reason for dissatisfaction, and the proposed solution. This makes it easier for the reader to follow your points.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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