You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: • describe the item you lost explain why you weren't happy with the customer service • say what action you would like the company to take. Write at least 150 words. You do NOT need to write any addresses.
Dear sir or madam
I would like to express my dissatisfaction with the customer service of your company.
I went to
dellhi
from Correct your spelling
Delhi
chandigarh
on 5 September through Change the capitalization
Chandigarh
bus
. Usually
Add a comma
Usually,
i
go Change the capitalization
I
with
Change preposition
by
train
but Add an article
the train
this
time i
took Change the capitalization
I
bus
. It was about 3 Add an article
the bus
a bus
hours
route,Change noun form
hour's
Correct word choice
and i
i
felt
exhausted so Change the capitalization
I
i
removed my watch from Change the capitalization
I
wrist
and put it in my bag. Correct pronoun usage
my wrist
Unfortunately
it was dropped Add a comma
Unfortunately,
in
Change preposition
on
bus
. I couldn't know until Add an article
the bus
a bus
i
went home.
Same day Change the capitalization
I
i
called customer service, Change the capitalization
I
firstly
for few
hours no one answered my call. After trying, they picked Correct article usage
a few
my
call and Change preposition
up my
then
i
described that Change the capitalization
I
i
lost my watch Change the capitalization
I
in
Change preposition
on
bus
. So they took all Add an article
the bus
a bus
information
from me and said we Correct article usage
the information
will
get back to you. So Wrong verb form
would
its
been 3 days ,Replace the word
it's
it is
Correct word choice
and i
i
didn't Change the capitalization
I
received
any call.
So Change the verb form
receive
its
my humble request to improve your customer service and it would be Replace the word
it's
it is
a
appreciation if you could Change the article
an
found
my watch.
Your Wrong verb form
find
faithfuly
SamCorrect your spelling
faithfully
faithful
Submitted by kaursaijbir on
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coherence cohesion
Make sure to provide a clear and logical flow of ideas. Your letter should have an introduction, body paragraphs, and a conclusion. This will help in making your points more coherent and easier to follow.
task achievement
Be sure to correct small grammatical errors, such as capitalization and punctuation. For instance, 'I went to Delhi' instead of 'i went to dellhi'. These small details can make your writing appear more polished and professional.
task achievement
You successfully conveyed your dissatisfaction with customer service and explained your experience clearly. This is important for addressing the issue effectively.
coherence cohesion
The letter includes a suitable greeting and closing, which makes it feel professional and courteous.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,