You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: • describe the item you lost explain why you weren't happy with the customer service • say what action you would like the company to take. Write at least 150 words. You do NOT need to write any addresses.

Dear sir or madam I would like to express my dissatisfaction with the customer service of your company. I went to
dellhi
Correct your spelling
Delhi
from
chandigarh
Change the capitalization
Chandigarh
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on 5 September through
bus
.
Usually
Add a comma
Usually,
show examples
i
Change the capitalization
I
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go
with
Change preposition
by
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train
Add an article
the train
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but
this
time
i
Change the capitalization
I
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took
bus
Add an article
the bus
a bus
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. It was about 3
hours
Change noun form
hour's
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route,
Correct word choice
and i
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i
Change the capitalization
I
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 felt exhausted so
i
Change the capitalization
I
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removed my watch from
wrist
Correct pronoun usage
my wrist
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and put it in my bag.
Unfortunately
Add a comma
Unfortunately,
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it was dropped
in
Change preposition
on
show examples
bus
Add an article
the bus
a bus
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. I couldn't know until
i
Change the capitalization
I
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went home. Same day
i
Change the capitalization
I
show examples
called customer service,
firstly
for
few
Correct article usage
a few
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hours no one answered my call. After trying, they picked
my
Change preposition
up my
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call and
then
i
Change the capitalization
I
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described that
i
Change the capitalization
I
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lost my watch
in
Change preposition
on
show examples
bus
Add an article
the bus
a bus
show examples
. So they took all
information
Correct article usage
the information
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from me and said we
will
Wrong verb form
would
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get back to you. So
its
Replace the word
it's
it is
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been 3 days ,
Correct word choice
and i
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i
Change the capitalization
I
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didn't
received
Change the verb form
receive
show examples
any call. So
its
Replace the word
it's
it is
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my humble request to improve your customer service and it would be
a
Change the article
an
show examples
appreciation if you could
found
Wrong verb form
find
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my watch. Your
faithfuly
Correct your spelling
faithfully
faithful
Sam
Submitted by kaursaijbir on

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coherence cohesion
Make sure to provide a clear and logical flow of ideas. Your letter should have an introduction, body paragraphs, and a conclusion. This will help in making your points more coherent and easier to follow.
task achievement
Be sure to correct small grammatical errors, such as capitalization and punctuation. For instance, 'I went to Delhi' instead of 'i went to dellhi'. These small details can make your writing appear more polished and professional.
task achievement
You successfully conveyed your dissatisfaction with customer service and explained your experience clearly. This is important for addressing the issue effectively.
coherence cohesion
The letter includes a suitable greeting and closing, which makes it feel professional and courteous.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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