You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear sir, I am writing
this
letter to complain about the problems am facing
in
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apply
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with an item, which I recently purchased from your online website.
Last
week I ordered XYZ laptop in black colour which comes with 8Gb RAM, touch screen, window 11 as well. Unfortunately, I found
problem
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a problem
the problem
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with the touch screen and battery of the device. Let me explain
you
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to you
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in detail, I got a
jot
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job
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offer from
IT
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an IT
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company, which
is
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mainly
work
Correct subject-verb agreement
works
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from home and
it
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requires a laptop with some specifications. Since
,
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I need it for straight
8hours
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8 hours
access
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of access
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,
but
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apply
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the battery life for
this
isn't good enough as mentioned.
Moreover
, the touch screen is badly affected and it can cause problems. I request you to either replace it with another laptop as soon as possible, or refund me my money so that I can seek
orher
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other
options. I would really appreciate your positive response towards my complaint. Thank you.
Submitted by prtkaur on

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Grammar/Spelling
Ensure proper punctuation and spelling, e.g., 'a jot offer' should be 'a job offer' and 'seek orher options' should be 'seek other options.' Small details can make a big difference.
Coherence/Cohesion
You have a strong structure, but linking words and phrases could enhance cohesion. Consider using words such as 'however,' 'therefore,' and 'as a result,' to create a smoother flow.
Task Response
The letter effectively states the reason for writing and describes the problem clearly.
Tone
Your tone is polite and appropriate for a formal complaint letter.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • purchase
  • non-functional
  • malfunctioning
  • refund
  • replacement
  • repair services
  • model
  • affecting
  • intended use
  • describe
  • delivered
  • online order
  • customer satisfaction
  • inconvenience
What to do next:
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