You recently bought a product online, but when it arrived, it was not as described. Write a letter to the customer service team. In your lette
Dear Sir or Madam,
I am writing to express my dissatisfaction with a recent order I made in your
online-shop
two days ago. The order number is AB-123123-JA, Correct your spelling
online shop
account
number is 12384748.
Concerning the issue was Add an article
the account
an account
occured
, I have purchased Correct your spelling
occurred
new
IP video camera which I intended to use to enhance the security Correct article usage
a new
for
my house. Change preposition
of
This
renewal is crucial for me since I have a lot of business trips and want to be sure that my property is in
safe.
Change preposition
apply
Although
, the product that I received is not acceptable and can not be used for the purposes I described above. Specifically, the camera that was delivered, does not have Correct word choice
However
an
option to be connected to the network, despite Change the article
the
description
on your site Correct article usage
the description
said
it has. Missing Wrong verb form
saying
such
capability makes this
device impossible to use it
for remote monitoring. Correct pronoun usage
apply
Additionally
to that, the quality of the picture much
lower Add a missing verb
is much
then
claimed. Replace the word
than
Instead
of 300 DPI
it is 150.
I believe that Add a comma
DPI,
such
inconvenience was occasionally happened. However
I would kindly ask you to replace Add a comma
However,
this
camera with different
model that matches the description. In Add an article
a different
the
Correct article usage
apply
case
Add a comma
case,
if
Correct word choice
apply
this
is not possible, please make refund
.
Yours faithfully, VladAdd an article
a refund
the refund
Submitted by batashevge on
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Coherence and Cohesion
Ensure to proofread your writing for small grammatical mistakes and typos to improve clarity.
Task Achievement
Include a specific call to action or any timelines within which you expect a response.
Task Achievement
Clear and polite tone is maintained throughout the letter, suitable for addressing customer service.
Coherence and Cohesion
The letter maintains a good logical structure, flowing smoothly from the problem statement to the proposed solution.
The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.