IELTS Writing Correction Service /
Writing Samples /
Band 6

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #people #gesture #goodwill
Dear Sir or Madam Please accept my sincere apology for providing unprofessional
service
 during your visit to our restaurant! Because the policy of our restaurant is
providing
Change the verb form
to provide
show examples
 high-level
service
 , we decided to provide
to
Change preposition
apply
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you with
free
Correct article usage
a free
show examples
 breakfast as a gesture of apology !
In addition
 to free breakfast , we want to provide once more time with our apologies! We took your complaint seriously and we have solved the problems which you have mentioned in your complaint!
However
, our staff always try to provide the best
service
 but we admit that yesterday's visit was awful ! It is unfortunate that we were not able to make your business meeting
in
Change preposition
at
show examples
high
Correct article usage
a high
show examples
 level! In conclusion , We will be waiting for you tomorrow morning at 8:00 am and we believe, you will be satisfied with the
service
 and you will leave a good review about us! Best regards Shafiev Elnur
Submitted by maupincaleb on

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coherence cohesion
Consider organizing each idea into a separate paragraph to improve readability.
task achievement
Try providing more specific details about the action taken against the staff member to fully achieve the task response.
task achievement
The letter contains a clear expression of apology and compensation offered, addressing the task requirements.
suitable writing tone
The letter uses a polite and suitable tone throughout, which is appropriate for the context.
coherence cohesion
There is a logical beginning, middle, and end to the letter with a clear closing.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
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