You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill
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Dear Sir or Madam
Please accept my sincere apology for providing unprofessional
service
during your visit to our restaurant! Because the policy of our restaurant is providing
high-level Change the verb form
to provide
service
, we decided to provide to
you with Change preposition
apply
free
breakfast as a gesture of apology ! Correct article usage
a free
In addition
to free breakfast , we want to provide once more time with our apologies! We took your complaint seriously and we have solved the problems which you have mentioned in your complaint! However
, our staff always try to provide the best service
but we admit that yesterday's visit was awful ! It is unfortunate that we were not able to make your business meeting in
Change preposition
at
high
level!
In conclusion , We will be waiting for you tomorrow morning at 8:00 am and we believe, you will be satisfied with the Correct article usage
a high
service
and you will leave a good review about us!
Best regards
Shafiev ElnurSubmitted by maupincaleb on
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coherence cohesion
Consider organizing each idea into a separate paragraph to improve readability.
task achievement
Try providing more specific details about the action taken against the staff member to fully achieve the task response.
task achievement
The letter contains a clear expression of apology and compensation offered, addressing the task requirements.
suitable writing tone
The letter uses a polite and suitable tone throughout, which is appropriate for the context.
coherence cohesion
There is a logical beginning, middle, and end to the letter with a clear closing.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.