Write a letter. You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.

Dear manager, I am writing to express my dissatisfaction regarding my experience at your restaurant. I visited "The Histon Grand" on 31st October.
Firstly
, even though I had made an online reservation, There was no table reserved for us when we reached there. We had to wait for 30 minutes to get a place to sit and eat.
Secondly
, the staff were fully involved in a live music band happening at that time and not paying attention to what I was ordering. Our dining area was not cleaned properly and some bad odour was coming out of open the kitchen. Mainly, I did order some food and the taste was an absolute waste of money. On one hand, the main course items were too salty and
on the other hand
, the desserts tasted like stale products. I will leave a negative review of your restaurant and will not recommend
this
to my friends. I hope that as a manager, you will consider
this
immediately and provide some required training to both cooks and service staff to maintain the reputation your outlet has. Thanks, Manikumar.
Submitted by manikumarchowdary111 on

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structure
Try to separate different issues into distinct paragraphs for better clarity.
task response
Ensure the expression of dissatisfaction and expected resolution are clearly organized under separate sections.
tone
You clearly stated your dissatisfaction in a polite manner, which is suitable for complaint letters.
task response
You included specific details about the problems with the food and service.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • reservation
  • dissatisfactory
  • subpar
  • culinary experience
  • expectations
  • resolution
  • managerial staff
  • customer service
  • compensation
  • reimbursement
  • complimentary
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