You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do
Dear Sir/Madam,
I am writing
this
letter to the shop's manager about the problems related to the kitchen equipment purchased. My name is Ramanpreet, and I bought a brand-new Microwave
from your shop 3 weeks ago.
Its order number is 704563 but, it is not working properly.
The Door of the Microwave
is not closing and that might be because of while
transportation something has happened to it. Besides
, its touchpad is not working, and I have unplugged the Microwave
5 times and reset the control board but still facing the same issue.
I described the whole issue to one of your employees through phone conversations. He assured me that in just 2 days he would send someone to repair it. But unfortunately, two weeks have passed, and they have not provided me with any assistance. I never expected this
kind of service from a reputed shop of yours.
I request you to look after
this
matter by yourself and make some amendments to it. Firstly
, please send someone to repair it at its earliest. Secondly
,if still it is not working, replace it with the new Microwave
or otherwise
, I want to have a full refund of it. If you need any further
information about it, you can contact me anytime.
I hope you will consider my suggestions.
Yours faithfully,
RamanpreetSubmitted by rk2061292 on
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task achievement
While the letter conveys the message clearly, consider adding more detailed descriptions of the issues to strengthen the impact of the complaint.
coherence and cohesion
Try to smooth out some sentence transitions for even better cohesion, though overall it reads very naturally.
task achievement
The letter clearly states the problem and outlines expectations for resolution, achieving a full response to the task.
coherence and cohesion
The use of paragraphs to separate different ideas makes the letter clear and organized.
task achievement
The tone is suitable for a formal complaint letter, maintaining professionalism while expressing dissatisfaction.
coherence and cohesion
The greeting and closing are appropriately formal and align well with the tone of the letter.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.