You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say - What was the problem? - Explain why it is bothering you. - Suggest a possible solution.

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Dear Manager, I am writing to express my dissatisfaction
at
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with
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the services I received on weekends in your sports centre "Yoda" in the changing room. First of all, your brochure said it is clean there, but my room was dirty,
unsafe
Correct word choice
and unsafe
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and it makes me feel anxious.
Secondly
Linking Words
, it is stated on your site that the price includes daily use of sauna, hammam, swimming pool, unlimited access to group
trainings
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training
pieces of training
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and own locker. For gym
training
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training,
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I was given a small place where I could not even leave my clothes because there was dust, dirt and cockroaches. To make matters worse, when I complained to the administrator, he started being rude
with
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to
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me, yelling at me, and accusing me of being responsible for everything. I feel that I am entitled to get a refund
for
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as
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compensation for
this
Linking Words
dreadful
provided
Verb problem
apply
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service. I look forward to hearing from you soon.
Correct the word
Yours
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Your
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Yours
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faithfully,  Dan
Submitted by krisjeffay1717 on

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single idea per paragraph
Ensure you divide your letter into clear paragraphs, each focusing on a single idea or aspect of your complaint for better clarity.
complete response
Consider adding more detail about the problems faced in the gym and the response from the administrator to achieve a more complete response.
suitable writing tone
The tone of the writing is polite and suitable for a formal letter of complaint.
greeting and closing
The letter contains appropriate greetings and a closing that are typical for a formal letter.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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