You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Dear Sir, I am writing to express my disappointment with my order (invoice number 276985) for a mobile phone which I placed from your online Apple mobile

store

Use synonyms

three weeks ago on 27 July 2024. I visited an offline

store

Use synonyms

near my location to find out about my package and they informed me that it was in transit and I would receive it in 2 days. But

unfortunately

Add a comma

unfortunately,

show examples

I still didn't get it. To express my dissatisfaction, the previous week I emailed the Apple mobile

store

Use synonyms

about my delivery situation and explained the whole scenario. Still today I did not reply.

While

Linking Words

ordering the mobile phone I was guaranteed one-week delivery and it's 3 weeks as of now.

Furthermore

Linking Words

, the office

store

Use synonyms

is not even answering my emails.

Thus

Linking Words

making it a bad customer experience for services promised by your company.

Hence

Linking Words

, I would like to kindly request you to look into

this

Linking Words

matter and deliver my order or refund my money as soon as possible. Looking forward to hearing back from you. Yours sincerely, Mayuri

mayuri_3006Wed Jan 08 2025

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task achievement

Include more specific details about what compensation (such as refund or specific delivery date) you expect.

coherence cohesion

Ensure that each paragraph focuses on a single clear idea to enhance clarity.

coherence cohesion

The structure of the letter is clear and logical, making it easy to follow the main points.

task achievement

The tone of the letter is polite and formal, appropriate for addressing a company manager.

coherence cohesion

The closing is polite and professionally articulated.

5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

176 words

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